Bobby Dean H.
Poor communication
In 2021 we received numerous request to refinance our loan made in 2017. Mark, from RMF, contacted us by telephone advising we should have a new apprisal done due to substancial increase in our property value. The value had increased alot. After receiving our new appraisal, we waited over a month to hear from Mark. Several calls were made to Mark about updates. We were told he would check into it. On the final communication with Mark we were told the Underwriter denied our refinance process. We have yet to receive anything from RMF informing us in writing why our refinance has been denied. Due to excessive stress,feeling somewhat pressured to get appraisal done [with nothing to lose] lack of communication, no written details concerning refusal, and continued requests from RMF to refinance, we have no faith in RMF.
Response from Reverse Mortgage FundingJan 25, 2022
Hi, Bobby. We’re sorry to hear about the issues you’ve experienced. At RMF, a primary focus of ours is to provide clarity at each step of the reverse mortgage loan process, and to help older Americans feel confident about their decisions. We would like to understand more about your experience and speak with you personally. Please feel free to reach out to us directly by emailing [email protected].



