basic
No replacement for faulty battery.
Useless warranty and battery faults. I communicated an issue with the USB charging port on my battery two days after I received the Revel Kit and they offered no replacement. Then, during warranty the whole battery stopped working and they still wouldn't replace it. I thought the 6 month warranty would cover a replacement of this faulty product. They suggested I have the battery fixed locally so I had a skilled technician look at it and they told me the batteries are lacking quality control where they were produced. There were many weak solder connections and loose wiring... The technician fixed the battery but it stopped working again soon after. Waste of money and not what you expect when you pay this amount. I'm not happy with Revel and will buy local next time.
Response from Revel BoardsFeb 10, 2021
Hi Matthew, we're sorry the product did not live up to your expectations. You reached out to us 5 months after your warranty window ended, and while we offered to help any way we can, you wanted nothing short of a free battery replacement, which we are not able to provide since your warranty expired so long ago.



