Mathias E.
Battery unreliable
Battery was dead after 200 miles. I reached out and they send me a replacement with two batteries one lasted 100 miles before dying and the other one only charges up to 60%. After I reached out the second time - no replacement, of course no refund infant no answer at all. The motor worked fine but the product is useless if the power supply is just not reliable. I support the other reviewer who suspect that there is a serious issue of quality control in the production of the batteries. However, the price you pay for the product you should be refundable if the product fails. Wouldn’t buy it again and can’t recommend it either, unfortunately. Addendum: Whenever a company is trying hard to keep their slate clean and eventually blame the customer for product failure, alarm bells should be ringing. Btw, the mail they‘ve send me after the review did not read as nice as what they wrote here. It wasn’t signed either so that no one could be held accountable.
Response from Revel BoardsApr 26, 2021
Hi Mathias, when a customer leaves multiple negative reviews under fake names, and then proceeds to ask for free replacements in exchange for removing said reviews, alarm bells are certainly ringing for us as well. We always go above and beyond for honest customers looking for help. Unfortunately, based on the information you have provided us so far, it seems that your battery stopped working due to water damage, which is not covered under warranty. Even though (1) this was not covered under warranty, (2) your warranty expired as of July 25th 2020, and (3) you relocated to Germany in the meantime, we proceeded to send out a free replacement and with free shipping. You now seem to have managed to damage the replacement battery in the same manner. We're sorry, but you cannot claim a product to be unreliable after misusing it. Our batteries are extremely reliable and should last for many years when properly maintained and cared for!