Samuel B.
Great customer service
Had a shipping mishap but it was quickly fixed by their customer service team—over the weekend no less!

The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Retrospec (retrospec.com) has 87 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Samuel B.
Had a shipping mishap but it was quickly fixed by their customer service team—over the weekend no less!
Nasiha M.
Very efficient and prompt response from customer service. Big thanks to Mustafa for helping with an order that was not being tracked. Received my bicycle and am very happy with my purchase!
byungheon M.
Product quality is good. Customer service is awesome!
Isaac
Customer support was very responsive and helpful to replace a damaged wheel of my daughter’s scooter. Great company.
Mimi
I bought a paddle board for my granddaughter as a Christmas gift. They were having a great sale, and I saved $90.00. Shipping was fast, and customer service was excellent. I would buy from them again!
Customer
When my package was returned by the shipper without delivery, customer support was *very* quick to respond and resolved my problem instantly. I had my goods within three days of initial contact.
Randy C.
Needed to adjust an order, I contacted customer service and the adjustment was made in less than 5 minutes which was surprisingly fast.
Nick
Very specific service that was quickly and efficiently followed up on.