RetrospecReviews of retrospec.com

Response from RetrospecSep 30, 2026

Thanks so much for the kind words! We're stoked you're loving your board. Sorry the box showed up in rough shape. That's never the first impression we want, and we're glad your board made it through without a scratch. We appreciate the feedback on the bearings too. Hearing what would make your rides even better really helps, so we've passed it along to our product team. If anything comes up with your board, our support team is always happy to help.

Response from RetrospecSep 30, 2026

Thanks for taking the time to share this. We're really sorry your bike didn't arrive in the condition it should have. We pack every order with care, but once a package is in the carrier's hands, there's unfortunately little we can do to control how it's handled on the way to you. We know that doesn't make it any less frustrating, and we appreciate your patience while our team worked with you on it. We also hear you on the weight, and we've shared that feedback with our product team.

Response from RetrospecSep 30, 2026

Thanks for sharing your experience, and we're sorry we let you down. We understand how frustrating it is when returns don't go the way you expected, and we take this feedback seriously. Our return policy is published on our website, so customers can review the details before making a purchase. We know policies can still feel limiting depending on the situation, and we're always happy to talk through your options. We'd also like to hear more about the assembly instructions you received so we can make sure they match the right product going forward. If you're open to it, please reach out to our support team with your order details, and we'll do our best to make things right.