San S.
Customer service is excellent
Customer service is great - Actually excellent! Retrospec called up the bicycle shop that had inspected my bicycle to inquire into what was broken on the bicycle. They did that after I asked if they could do this as I didn't understand the bicycle shop owner. I find that as customer service above and beyond what to expect. Also, the chat response time was very quick and you could tell the person answering knew exactly what she/he was talking about. Which means Retrospec has skilled people sitting in their chat. Refreshing!! 4 starts instead of 5 is that the Aksel broke after one year of use. I have had 20+ bicycle and this has not happened before. If it were, I would not expect it on a new bicycle. I had a Retrospec bicycle for almost 5 years previously without problems until it got stolen. Excellent bicycle! I appreciate Retrospec sending a link for a new wheel to order. However, it is concerning that you basically buy a product, and then you are on your own after 30 days. It means, you may have a bicycle like mine at $460 where you need to pay $84 in repairs after one year for a damage to the internal parts of the bicycle in the Aksel. Luckily Retrospec bicycles are not the most expensive, why a new one is on sale for $299,00. However, if that new one needs a new wheel 1 year later - it builds up of course.. However, I have loved my Retrospec bicycles since 2016/2017