Retro Gaming FunReviews of retrogamingfun.com

I would not recommend purchasing from this company. I purchased two gaming consoles in April while they were on sale and put them away as birthday presents for my sons in July. When one of the consoles was finally opened, it was faulty from the moment it was switched on and would not load. I spent considerable time following every troubleshooting step their support team asked me to complete, including swapping SD cards between both consoles. Their own support team acknowledged that the issue was most likely the console hardware rather than the software or SD card. Despite this, they refused to replace the faulty console because it was outside their 14-day warranty period, even though it had remained brand new and unopened until it was given as a birthday gift. What disappointed me most wasn't the faulty product—it was the complete lack of customer service. Rather than standing behind a product that was clearly defective, they chose to rely solely on their policy instead of doing the right thing. It's incredibly disappointing that a company would rather lose a customer than replace a faulty item that failed straight out of the box. My 9-year-old was left with a broken birthday present, and that could have been avoided with a simple gesture of goodwill. I won't be purchasing from this company again, and unfortunately I can't recommend them to anyone looking for reliable products backed by good customer service.

I’m extremely disappointed with how this company handled a faulty product and their customer service overall. I purchased a games console as a gift, but when my partner opened it and tried to use it, it was immediately clear that the item was faulty. We contacted the company straight away, and initially they appeared helpful, saying they had raised the issue with their technical team and would get back to us shortly. However, after that, we heard nothing for over a month. We had to chase them ourselves just to get an update. When they finally responded, they simply stated that their policy requires defective items to be reported and resolved within 14 days of delivery—completely ignoring the fact that we did report the issue within the timeframe and were waiting on their response the entire time. It feels like a deliberate delay tactic so they can fall back on their policy and avoid taking responsibility. This is not only poor customer service but also incredibly unfair. I would strongly advise others to be cautious when purchasing from this company, especially if something goes wrong—you may not get the support you expect.

I purchased a toy from them and it never arrived. THEY ARE A TOTAL SCAM. DO NOT BUY FROM THEM. You’re going to get very bad karma Retro Gaming Fun. Wouldn’t want to be you.

I bought an item for my son over a week ago, I still have not received an email to say when it will be dispatched, nothing to keep me updated, worst still , I sent an email this morning (a week day) and no reply.

Using 9/11 jokes as a marketing choice in your ads is insane. People can joke about what they want but this is totally endemic of this new-age of digital slop content run by people who are motivated solely by greed. Screen-recorded the ad, and will be happy to post this to anywhere necessary.

Did receive a tracking number

Believed this company was UK based ordered on the 13th of February with a 3 to 5 day delivery date Since then nothing no courier details ask you to check to shop app which is useless the tracking number is false to short this is definitely a scam and should have ordered from amazon the website gives you a Liverpool phone number yet and address i Coventry i going to have to raise a charge back to my account which takes months no answers to phone calls or emails so left with no choice

I did receive the package, but it was empty.