Retro DriveReviews of retrodrive.store

Have not received my order, nor have my multiple emails been answered. My order was placed early on in January, in the 7th a pre shipment label was issued but USPS has never received the package. I understand businesses get busy, but almost 2 weeks with no response is not acceptable.

The system was missing a cable when we received it, I contacted support and they told me the cable was shipping and would arrive in a few days and apologize for the delay - great. Once we got the system hooked up we had more problems - only 1 of the 2 Bluetooth controllers will connect via Bluetooth, no working sound, system wasn’t loading games correctly. I reached out to the original customer service person who I talked to the first time around - after no response in 48 hours I contacted the customer support through the website - still haven’t heard back from anyone at Retro Drive. Through watching many YouTube videos and many hours of trial and error we FINALLY have the system working for the most part - sound works, games load correctly, but we’re still not able to connect the 2nd controller via Bluetooth, and cannot find how to adjust screen display size. The games are great when they work and seem to be accurate but the lack of response from Retro Drive for our continued issues is frustrating to say the least.

I really struggled as to whether to give this 1 or 2 stars. I went with 1, the transaction started off well but went south fast. I ordered it on 12/12 and received it on 12/21, so no problem there. I had never purchased from them before so with it being a gift I wanted to plug it in and make sure it was working, and low and behold it didn't. So I emailed customer service and they responded quickly letting me know that it was probably the SD card so they would send a new one and I would have it on 12/26. So I was a little disappointed I wouldn't have it by Christmas, but still no big deal. And that was the last correspondence from customer service sent on 12/22. It is now 1/7 and I still have not received the new SD card and multiple emails from me have gone unanswered. They gladly took my payment and have now stuck me with a system that doesn't work. There is no phone number so the only thing I can do is hope that one of my emails will be answered. I have tried to be patient, but the complete lack of communication and caring is really leaving a sour taste in my mouth. I want to like this company, but it's starting to feel a little like a scam. I will update this review in the future if anything comes of this, but who knows if they'll even actually read this. UPDATE: After a lot of communication attempts I did finally receive my new SD card and it worked exactly as advertised. I don’t know the exact date, but I received the card in late January after my initial order was placed in December. It was a very frustrating process at times, but I have nothing bad to say about the system itself other than some of the N64 games are unplayable due to the drop in FPS. But that’s forgivable due to everything else the system offers. Maybe it was just a rush after the holidays, but if you have a problem with your system make sure you keep on them about it until they respond. I’m not 100% sure I ever would have gotten this resolved if I hadn’t been persistent in emailing them and Facebook messaging them constantly. But overall it is a great product and I am enjoying it a lot.

Love the games

Very happy with my purchase of Nvidia Shield! Aimee was super helpful! Thanks!

I placed an order on Dec. 20 and paid for 2-day shipping. On the 21st I received a shipping notification/tracking number. When Christmas passed and we still didn't receive it, I tracked the number again and it was still in "pre-shipment". I understand that there are shipping delays that are out of the company's hands, so that's not the main issue. Today is January 4 and it is still in "pre-shipment" so according to tracking it hasn't even been received by the USPS! Both my husband and I have contacted support several times and have received no response.

I ordered my retro drive the week before Christmas, knowing regular delivery would be delayed I choose to pay for 2 day shipping knowing it would probably take a week. It took over 3 weeks and I tried contacting them twice with no answer or offer to refund the shipping to me since it took so long. I am not complaining about the product just the customer service. It’s terrible not to even answer an email is not very professional.

This is Awesome!!!!!! All the N64, SNES, NES, and SAGA games..... I haven't stop playing since I got and even my two kids are enjoying it as well. Thank you guys again......