Retainers DirectReviews of retainersdirect.com

We ordered the kit to create a retainer. We paid for 2 day express shipping. The tracking info told us we should receive it in five days. We never received the package. I followed up and asked for a refund. I haven’t heard anything else after that, so I have had to dispute the charge on my credit card. I recommend avoiding this company. Seems to be a bit shady.

If you have the opportunity to go anywhere else - do so. I sent my impressions on February 15 (they received them on the 20th). I JUST called (may 6th) and had to cancel my order because they still weren’t shipped. I was strung on for multiple weeks through emails that said “we think they will be shipped this week”. I worked with Tanner in customer service over email and I told him to please call me and he said “I tried calling but you didn’t answer” but I know for a fact he didn’t call me. I had to call multiple times in order to get someone to pick up the phone so I could get a refund. And when they say “full refund” it’s not true. I paid $91 total and only got $74 back due to their “fees”. Overall it was a terrible experience and waste of my time. I hope my teeth haven’t shifted too much waiting for my retainer that never came.

It took two long months, eight weeks, to receive the retainers. Every week I emailed asking for the status, and every week I get an automated reply claiming that my order is in the final stages of production and would be shipped out in a few days. I have email after email, going back weeks, stating the exact same thing from their automated customer service. I finally received the retainer and along with a note saying that the mold lacked detail and had distortions. For eight weeks I waited and not a single person contacted me to tell me this. Instead of contacting me directly and being honest about the timeline and the problem, they made random alterations. The retainer does not fit my teeth and causes severe pain. When I asked for my money back, they asked for photos, without giving me a solution nor a timeline of how long a replacement will take. I have no confidence in this company and their lack of care for their customers. A replacement would likely take weeks and weeks if not months like the original retainer order. Who is going to pay for the damages to my teeth in the meantime? I have filed a complaint with a Better Business Bureau and with the FTC because of their dishonest business practices. If I don’t get a satisfactory resolution in a timely manner, I will be seeking damages.

I was excited at first to try out this company, but I received a cheap piece of plastic that has now broken in 2 months of use. I emailed to try to get a replacement, but they were going to charge me as much as the original cost to replace it because they only offer a 30 day fit guarantee, nothing on breakage. You get what you pay for it. Go to the orthodontist even if it’s more expensive because this is not a good solution. I am filing a report with the BBB as well.

Still waiting 7 WEEKS and counting!! Terribly unprofessional.

Very very slow process after you pay for your retainers. They sent the molding kit quickly & say they have received them quickly but it takes almost two months to get them to send the retainers. They don’t give you updates unsolicited or apologize. Direct retainers just take your money & act as though you’ll just for get about the retainers until they show up months later. In the meantime your teeth are shifting. I wouldn’t recommend using them.

Does someone know how to contact this company ? The only has email and their phone number is only for messages. It's been more than one month and nothing is up. When a contact them, they say that the package is arriving late …. But they donygive you any date

It has been 4 weeks and I haven’t received anything. I emailed them for an update they send it takes 10-15 days . Scrolling and looking all the reviews seems that is a scam . I’ll call the bank tomorrow to dispute the charge for a scam