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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michael P.
I bought the upper and lower retainer kit which shipped relatively quickly. After sending in my impressions I waited 3 months to receive my retainers. Once received I began wearing them all day. They did not keep my teeth aligned. My teeth noticeably shifted and I had to wear my old retainers. I threw my RD retainers away.
Kaitlin
It took them 2 months to ship my retainers back to me. During the waiting period I emailed them multiple times asking for an update. Each time they were slow to respond and not helpful. The retainers are painful to force on and do not fit well. The material was sharp and I cut my tongue while attempting to wear them. The process and finished product is a waste of time and money. After receiving the product I requested a refund and they would not honor that request even though their product was not delivered as promised. My advice is to go see an actual orthodontist and not waste your money here.
Matt P.
TERRIBLE, SCAM, AVOID Awful service from Noor mustafa and his father Hani. Will take your money and not reply to any emails for weeks. Ended up having to reach out on Facebook, after also using LinkedIn. Just get your retainer from the orthodontist, this is not worth it
Abbygale M.
Well, I did my impressions in March and figured I’d give it two weeks for them to get my retainer start making it and stuff like that. Well, then a month goes by and then another month goes by so obviously I start complaining. Then proceeded to make my retainer tell me that it was on the way and being shipped out and then canceled it and yes, I did request a refund, but I was willing to allow them to take the money out for a second time so I could have my retainers. I got tired of waiting and got retainers through Clear Retain and I had my impressions done and the retainers sent in to me within two weeks.
Amanda
Don’t bother with this company. My retainer isn’t fitting correctly. Emailed 3 times and no reply at all. I’m discussed to be honest. They took the money quick enough but don’t want to help when there is an issue 😡
Vincent P.
I sent in my impressions and now months later still have not received my order. Very frustrating. My order number is nw-19747. Maybe this post will get someone's attention.
Zafar H.
Scam company, I paid £119 on 3rd June2024. They sent impression kit on 15th May 2024. No reply. No contect. I think its fraud. People save ur money. Do not order to this company Zafar Haq Order no 1970 Customer no 2647 Newcastle upon Tyne NE4
Jo
I ordered a retainer mold kit in mid April with expediated shipping. I received the kit two days later and set the completed mold back the next day. It is now June 5th and I still have not received my retainer. I have emailed customer service several times and they keep telling me the retainer is being fabricated. I am beginning to wonder if the entire company is a scam.
