Retainers DirectReviews of retainersdirect.com

These retainers are a joke. I guess this is what I get for wanting to save some money. It all started out fine. I paid my money and received the impression kit shortly after that. We completed the impressions following the instructions and sent photos of the impressions to get them approved before sending them back. We received approval of the impressions and sent them in to have the retainers made. The time it took to get the “retainers” back was a bit ridiculous, and to my surprise when we opened the package there was a post card that was filled out with boxes checked that said things like “your upper impression was shallow did not capture all the teeth or the gumline” and “your upper impression had some distortion and lacked detail” The same comments were made for the lower impressions. Then there was a handwritten part of the postcard that said “Lower last molars not included.” Are you kidding me? Why on earth would you have made the retainers if the impressions were not good enough and didn't even include ALL OF THE TEETH?? Why would you have “approved” these impressions? This is absolutely mindboggling to me that you would deliver a subpar product and include a note basically saying “the impressions were no good, so here’s some crappy retainers”? How is this your business model? If you want poorly made retainers, I guess this is where you should purchase from.

Unfortunately I don’t have anything good to say about Retainers Direct. I was one of the people that used SmileDirect…and I was used to poor customer service (but always a good product). Before I purchased from Retainers Direct I called and spoke with them. They told me how they are a small mom and pop operation and offer the BEST customer service, and a superior product to other retainer companies. They reassured me that I will be very pleased and they always make sure their customers are happy. Unfortunately, that was the last positive experience I had with Retainers Direct. I ordered my retainers and it took 4x longer to receive than what they quoted to me. I called and emailed and several times and all but 1 of messages were ignored. When I finally did get somebody on the phone and I explained that I have been waiting close to 2 months for my retainers, her response to me was “we are very busy. We have many orders. There’s nothing else I can tell you. You’ll get your retainers as soon as they are ready.” Fast forward - I did get my retainers without having any communication from the company at all. No apologies about it taking so long. No discount code for future orders since the order did take so long and I received such poor service. No tracking # once they did ship. Nothing! Now, the icing on the cake…my brand new retainers cracked after having them 1.5 months. I contacted Retainers Direct to let them know and they told me “we offer a 30 day return policy. Sorry about that, but the only thing I can help you with is ordering a new pair.” I NEVER had retainers crack before with any other company, and I would use them 6 months to a year at a time. My suggestion for anybody reading this is DON’T purchase your retainers from Retainers Direct. There are other companies - purchase from somebody else. I only wish that I had read a review like the one I’m writing before I ever purchased from Retainers Direct. I hope I’m saving some potential customers from purchasing from this sham of a company. They offer the WORST level of customer service and a terrible product that will not hold up! I cannot begin to tell you how frustrated and angry I am with my experience.

I was a customer of smiledirect.com. I was happy with my treatment and my teeth were straightened, but when they closed, I was no longer able to get my retainers so I came to retainers direct. It was an easy process, but the retainers did not work. My teeth began to move back to the old position. I had to go back to my old retainers from smile direct and II suppose I will have to go to a local dentist to receive proper retainers that will keep my teeth straight. I was hoping to save some money, but it’s worth the cost to keep my teeth from moving. also, I asked retainers direct for a refund and I would even return the retainers because they did not work, but it was such a hassle. I have just given up and decided I wasted $150.

Cracked after only 3 months. Replacement offer of $170 definitely not acceptable.

Took so insanely long and they didn’t even fit when they arrived. Getting a refund took an additional month. Do not recommend this site I went to a different one and they only took 2 weeks. Don’t waste your time

After going through the process of doing the impression kit it took so long to receive the retainers I canceled my order. I then received the order a few days afterwards. They did not fit. I was told I would have to redo everything. This was after this taking about 2-3 months.

Wasn’t even 2 day shipping that I paid for

I don't think that this is real , you guys.It must be a scam. I made an order made the payment and was promised by customer service that my order is shipping out this week. It literally took five or six weeks of the same promise ... No shipment obviously .Finally, I asked for refund which I received right away, but why lie... must be some type of fraud