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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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E S.
Excellent customer service and quality product. Tanner replies to inquiries promptly. Any issues are resolved professionally and swiftly. The quality and fit of the retainers is great. Highly recommended for saving money and visits to the orthodontist.
Herbert C.
Even though it took a while, my daughter received her lower retainer today and it was a perfect fit. Will be ordering my son's retainers soon.
Vicky N.
This is my third retainer from Retainers Direct. I am very happy with the product and the service. I love the convenience of mailing in the impressions and getting the retainer back soon. They are very helpful with the process and any problems are immediately addressed.
Fabricio V.
I had used Retainers Direct about two years ago and it was a good experience. When I broke my retainer, I decided to get another one from them. The process took about a month to get the new retainer, one I had to make an impression of. When I had questions, responses were prompt. When I got the retainer, a card that came with it said the impression was shallow and modifications were made, but the retainer fits perfectly!! Both times the retainer was great
Himank O.
Great process, was relucant at first but the entire process was really simple and my retainer fits perfectly!
Lisa Moppin B.
The process was easy and the communication was excellent! When I had a question I’d email and a response would come within the hour normally. It did take a bit longer to receive my retainer due to it being around the holiday season but that’s nothing that deterred me. Thanks for a wonder end product that fits well and is very durable.
DIANE D.
After a few tries I got the retainer impression just right. Mailed it in and received my 2 retainers in a reasonable period of time. I will definitely use this service again...
TPARS
We received our impression kit in November, and the impressions my daughter made were shallow, and had some distortion. After receiving the retainers and trying them, they did not fit correctly. I simply emailed Tanner and asked if I could send in molds from our Ortho office. He instructed me how to do so. Just received the molds and new retainers, and WOW! are they ever good. Thank you Drs. Haltom and Tanner for your dedication to your customers!
