Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lila B.
The retainer did not fit my teeth well. I asked for a refund under the 30 day guarantee while the website says full refund that is not true! You will be spending $20 no matter what so just go somewhere else!!!
Joe
Shipping took a long time. Once the retainers arrived they actually hurt as they extended down into my gums and put pressure on them. The retainers I had from my dentist did not have this extra extension and dont hurt as much. Avoid!
Kira M.
I should've looked at reviews more before purchasing from Retainers Direct. DO NOT FALL FOR THEIR SCAM! horrid experience! Didn't receive everything that was supposed to come with the retainer kit and the product was just defective in general.
Jessie J.
Listen, they have great response and shipping time, their website is build for quick sales… it’s all well run company but their product is trash. I ordered my retainer less than a year ago and it’s already cracked twice. I thought it was off that they have a subscription for retainers on their website but now I know why. They only last a few months. They said it’s made w the same product as the orthodontic retainer but that is simply not true, or maybe it’s the same product but certainly not the same quality. I had my ortho retainer for almost ten years, no problem.
Jedediah R.
You pay $150 for four attempts to get your upper and lower impressions correct with instructions to send photos to a company email where they provide feedback to how well they did your impression. I got the first impression on the first try. I then wasted the other three pairs of putty trying to get the upper impressions right. Each time I got an identical, canned, vague response indicating there were 'distortions' on the 'front area' of my impression with instructions to watch the videos (which we had already done. Religiously). Now we're left with (a) paying $15 to get two more sets of putty with no guarantee that those will turn out any different or (b) sending in the best-looking impression we've tried and hoping that they work in spite of the email feedback. Their refund policy doesn't apply once you mix even one of the sets of putty, so you're really locked in. In summary, customers need to know that they are paying less money not because they're getting some sort of deal, but because the their business model depends on a certain percentage of people's impressions to not work out and for them to give up and not send impressions in. And if you give them your money you run the risk this will happen to you.
Jose R.
Bad experience with Retainers Direct. Waste money and time and I do not recommend to anyone!
Mauricio B.
Bad service. Toke more th
RD
The retainer arrived much later than promised, and customer service was unable to provide any estimated shipping date, just kept apologizing. I had ordered this retainer to get by a few business trips and till I could schedule a dentist appointment and get a new dentist retainer. Dentist retainer arrived couple of weeks earlier than Retainers Direct. When retainer finally arrived the fit was so poor I had to día at it, so it didn’t work even as a back up. Whole experience with Retainers Direct was a waste of money and time. Won’t be using them again.
