Retainers DirectReviews of retainersdirect.com

False advertisement. They sent an email offering a FULL SET of retainers for $50, but the actual price for a full set is $100 (upper $50 + bottom $50).

Extremely disappointed with this company! DO NOT USE retainers direct for your retainer needs! Started out very smooth and easy process everything seemed great. Buuuuut then the retainer didn’t fit my mouth and even shifted a tooth. The company would NOT refund my money and also would NOT remake the retainer unless I paid AGAIN. Desiree was the women who spoke with me on the phone and she is rude and not sympathetic at all. If a company can’t afford to satisfy their customers stay away!

The retainers that arrive seemed to feel fine. Much less tight that my previous retainers, but still, hard to tell how much that mattered at the time. Fast forward 6 months and my teeth have shifted back quite a bit, despite wearing these retainers every night for the 6 months. The refund window is only 30 days so it wasnt really possible to see any change until now. I know its their policy but its unfortanate that now I'll most likely need to get my teeth straightened again along with new retainers elsewhere.

This retainer service is AWFUL I have tried countless times to get my retainer since SEPTEMBER it is now may now. I have not received replies and have chased it up around 20 times and still no retainer. It’s such a disappointment.

I ordered retainers from Retainers Direct almost a year ago, and the top set never fitted properly. They were far too loose and didn’t even cover half the height of my teeth. I raised the issue immediately and sent through photos and videos as requested — but after that, I heard nothing back. Nearly a year later, my teeth are starting to move because I’ve been left without a working retainer. I feel completely let down. I can’t afford to pay for another set when I have zero confidence they will fit or that the company will help if there’s another issue. Really disappointed in the lack of communication and support. I just want this resolved, but it feels like I’ve been completely ignored.

I DO NOT RECOMMEND. They sent me a retainer that did not fit. Suggested I pay for putty to send a new print, and when I asked for a refund, they said they would only refund $50. Of the $70 I paid for the retainer.

Should you be considering this company, I advise you to check with your dentist first. I found out too late even professionals would have a hard time with this method. I reordered several retry putty kits at MY expense to try to make this work without success. I am an educated & capable woman but I couldn’t do this. I asked for a refund and was told it was processed but it wasn’t. I inquired on status and was ghosted. This sadly seems to be their business model.

Sadly, after providing only one of the two retainers I have had to give up and request a charge back as customer service have ghosted me. Originally I had made the order and got the impression kit almost instantly. However after being given the go ahead to send them back. I was informed of a problem with the impressions. So I had to pay to get another kit. Slightly bothered as we threw away a "spare" impression which we could have used if this was raised at the time the original email was sent. Then once this had been sent back, I received only the one of the pair. The "newest" impression. After the previous one had been put on hold to wait. Customer service then told me I would need another impression kit and after a few attempts at giving me a code. I had a kit ordered. Since returning this impression set I have not heard from them. upon chasing it up they claim that it was sent back with the "original". After explaining the situation to the customer service agent I have not got a reply within 7 days. So I am writing this review and will be requesting a charge back.