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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingShowing 81 reviews with 4 stars · Clear filters
Ana G.
My retainer process was trickier than expected. I ended up having to redo my bottom mold. When I received my finished trays they fit fine. The process was really lengthy. I recommend it to those who don’t mind having to redo and wait. Customer service was excellent.
Jen M.
Great product-impressions easy to take. Way cheaper than getting them from our dentist. But, took forever! When I did inquire they responded right away and said they were overwhelmed by increase in orders. So, hopefully they have caught up and speed of processing will increase.
Aliya B.
The upper retainer that I received back fit like a glove. It was the shipping process I’m not too excited about. I paid $138 for shipping for a process was supposed to be done in two weeks. I order in early October, and did not receive my order until two days before Thanksgiving
Danielle
I had to redo impressions because my first retainer arrived and was not complete. When I asked, that is when I found out my first impression wasn't great. I was able to redo the impression and about a month later my lower retainer arrived. So far so good, it does seem like it is better quality than what I had gotten from the orthodontist years ago. I hope it stay that way. :)
Harith I.
I love the service and what they do but my only problem it takes a long time until I receive my retainers. I received them after 3 weeks.
Kevin H.
The retainer-making kit came in about a week. Once I sent it back, and the RD website marked it as received, I was told that the retainers would ship in 5-7 business days. It was more like two weeks. Other than the slow shipping, the product seems to fit well. Only been wearing it for about 10 days, so we'll see what the longevity is like.
Response from Retainers DirectNov 2, 2023
Thank you for taking the time to share your experience with us. I'm pleased to hear that the retainer fits well, as ensuring a perfect fit for our customers is one of our primary objectives. However, I genuinely apologize for the delay in shipping. We always aim to meet our promised timelines, and I regret the inconvenience caused due to the extended wait time. Your feedback is invaluable as it helps us address any areas where we can improve. We hope the retainer serves you well over the long term, and please don't hesitate to get in touch if you have any concerns or questions in the future.
TW
I wanted to use a coupon i found but when i used it, it deleted the free shipping and used all but $2.50 for faster shipping whether i wanted it or not. Weird
louis G.
Found the mold making a but difficult put the correspondence was top notch
