Retainers DirectReviews of retainersdirect.com

Listen to the reviews! I was messed around for 2 months they finally admitted they lost my impressions ( a lab technician lost them ) they sent me the wrong retainers and sent me on a wild goose chase! I’ve asked for a refund and they have said my banks holding it from me. The bank have confirmed they have done no such thing. Please please do not use this company they have now cost me £2400 as I need another brace now. I genuinely think the company has educational delays because they are so incompetent it’s unbelievable. So please use venneir for your retainers or pay abit more and go to your dentist. I’ve held off leaving this review but I’m not going to get my refund anyway.

Absolutely do NOT work with this company. It will be an absolute nightmare. I ordered a package on 11/20- which included two sets of upper and lower retainers, plus a smile kit (whitener, retainer case, and retainer cleaner.) I waited over a month for my shipment. I was multiple times told “it will ship out tomorrow morning!” After a month, they finally stated that their 3D printer was broken. I asked for a refund. They stated they would refund me, minus a fee. For what? They had sent nothing, left me waiting for a month, and made false promises. Then wanted to charge ME a fee!?! After filing a dispute with my bank, they mailed out, in order to send the dispute a tracking number. The set of retainers I received didn’t fit, they only sent 1 set (not the two purchased), and didn’t include the case I ordered for storage, or anything else from the kit. So for $250- I received one set of retainers- which fits so poorly, that I cannot close my mouth, and leaves 1/4 inch gap between my top and bottom teeth- due to fit being so poor. Absolutely ridiculous and horrible experience.

DONT DO IT. They sent me my retainers and they didn’t fit at all, I sent them back in to get them adjusted and they never sent them back. I have been reaching out to them for over 6 months with either no response and them just saying they don’t do refunds. So essentially they just took my $300 for nothing. Their customer service is pretty much non existent.

My experience with this company was extremely disappointing. Everything started well — I received the impression kit quickly, completed my mold, submitted photos, and mailed it back on 10/20. After that, I never heard from them again. The only message I received was someone asking me for a review. When I replied that I was still waiting for my retainer, they said it would take “up to two weeks,” even though the website promised up to 5 days. Instead, it took almost four weeks. After reaching out again, I was just sent a tracking number showing the retainer wasn’t shipped until 11/17, nearly a month after I mailed my impressions. I finally received it on 11/24, and it doesn’t fit because my teeth shifted during the long wait. Overall, terrible communication, misleading timelines, and a product I can’t even use. I do not recommend this company.

First it was over one month wich is unacceptable!!! When it came it was so tide in right side and my teeth was hurts , I thought it new and will adjust i wear for a week and just get worse , now my right jaw so hurts and sore and I have to go see doctor 👿👿👿

Zero customer service. Lost my 1st impressions. Been trying to reorder and no one responds to emails.

Definitely not worth the "savings" and too much time spent tracking the order and managing the return. I ordered two sets of replacement retainers for my son. It took just under a month from when we mailed the impressions, to when we received the retainers. I purchased them because it was supposed to be a quick turn around time for lost retainers. I checked on them twice and was told I would receive an email when they were on their way. No email. They just showed up one day. Top retainer did not fit...way too small. Couldn't wait another month and start the process all over again. Asked to return them and was told I would have to pay return shipping. When I said I would not, I was told to send a picture on the retainers cut up and they would provide a refund. Refund came through three days later, but for $150, not the $220 I paid. When I inquired on the difference, I was told that they kept $20 of the credit for their original shipping costs (small box, almost weightless product). and $50 for the "free gift" they sent with the retainers. I needed to return the free gift in original packaging and pay the shipping on it to receive the additional $50 credit. I had thrown the free gift away. So, essentially they sold me something I never even asked for. This company is so shady and their business practices are unethical. They prey upon people being busy, not reading the fine print and have a business model that holds onto some portion of your money regardless of providing the desired product. Beware.

Admittedly, I don't even have the retainers yet, and I'm already reviewing them. When you order the kit, they send you an amount of putty to make your "impressions" of your teeth. They say they have "confidence" that you can make good molds. This is a taunt. The impression process is unwieldy, painful, and doesn't actually produce good results. And this is by design. They want you to mess up. Because when you do, they charge you to get more putty to try again. Just one more pull of the lever and maybe you'll win... They aren't running a business, but a gambling den. You pay money for an uncertain result, and there are no refunds. Just do yourself a favor and don't fall for their scheme.