Retainers DirectReviews of retainersdirect.com

Shipped kit quickly however they were very slow getting retainer back. The review scores on their site and Facebook are a lie & not based on live data but rather are just a picture of a 5 star. The kit needs better instructions - the putty hardens very fast and they only give you one tray. They should give multiple trays & more putty so you can take multiple impressions & select the best. Additionally they adverse a case being included but that is not true. Upon asking they said they no longer provide that - yet it's still part of the advertised kit. If you need more putty it costs a bunch whereas there competition (sportingsmiles) mails it to you complimentary, knowing you aren't wanting to use more putty but messed up and need to. Overall do not recommend, use the competition like ssportingsmiles or clearretain.

I was told my impression looked good so I tossed out the rest of the kit. When my retainer arrived it didn't fit. I was told it was not a clear impression after all. When I asked them to send back my tray with additional putty they said I would have to pay for it. Unacceptable especially since they told me the impression looked good to go. Very disappointed. Hopefully the new material I ordered and PAID for will arrive soon and the second retainer will fit correctly.

I have not received the retainers yet because they said my model was not good enough. I bought previously and did not have issue but this time the mold was not good. Would either have to pay for more molding clay or pay to make a mold from my prior order. I understand they want to make a well fitting retainer but taking more effort than going back to the dentist.

Getting the convenience of a retainer at home was nice. However, with only two tries per top and bottom before having to order more putty, it became difficult to get impressions that were suitable. It's not hard, but it is tricky and takes a moment. Additionally, when I received my retainer, the retainer did not fit in the supplied case, additionally the case was broken. I reached out to the company, but they never sent me a new one. Overall, it was fine, but not a great experience

We received our impression kit super fast and sent in the next day. However it's been over 10 days and still have not received the retainers. *Updated to 3 stars because my husband contacted company yesterday and they explained that our retainers had accidentally been shipped to wrong person, so they had to remake them.

The quality is t the best and it’s not tight or we’ll fitted.

I found your website to be a little confusing when determining which products to order. I also signed up and received a discount code for a whitening pen, but the code sent didn't work at check-out. I had to engage a member of your team and trade several emails to collect the pen. That is certainly not ideal.

First set didn't work out at all. After some time I recieved a replacement Be sure to contact them via email or phone if you have issues. Don't use Facebook, even if you ordered there