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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingShowing 47 reviews with 2 stars · Clear filters
Kaitlyn G.
It took me over 2 months to get my retainers back after sending in my molds. And after I sent them a photo to get my molds approved which they did, I got the retainers and they said my molds were not good enough. While my retainers fit they fit fine. but I tired to email them about updates on my package because they weren't sending it I got close to no help from their customer service. Will not be using them again.
Brandon P.
Tried to do the impression. Was told they were all wrong and I needed to buy more impression putty. I couldn’t dispute the accuracy of what they said but at the same time I feel like I was being hooked into buying putty over and over again.
Archibaldo B.
Sent my impressions in March and they were positively accepted. After 3 weeks I checked back with this company and they stated that my retainers were going to be shipped “next week”. After a few weeks of going back and forth with this excuse they were never shipped to me. Very frustrating to deal with this company, they never answer their phones they go to voice mail. To make long story short just got refunded a few days ago. Wasted 2 months with this company for nothing. They stated they were overwhelmed with orders, ok, but let the customer know this don’t mislead customers. Now I ended up with a waste of time and NO RETAINERS. I did get my refund.
William B.
The retainers don't fit my teeth properly. The retainers are changing the shape of my teeth. Please refund my purchase. Thank you.
Morgan W.
Was really excited to try out my retainer, but apparently I did the imprints wrong because my teeth wouldn't fit in them! 😭 reached out to support to see if I could get another mold done but no response. Really bummed and hoping I can get the $100 back for my upper retainer.
Charles B.
You get what you pay for… The process took forever and the retainer fit is just ok. My situation was that my old retainer broke. My teeth moved while I waited for this online company to get a retainer to me. They sent a note that they adjusted a few things while making it.. Listen folks, just don’t lol. Go see your local ortho.
Abigail S.
It took three months to get my retainers. The quality is fine but the turnaround is awful -- it has really affected my teeth in a bad way, actually. It's not necessarily how long they take to make the retainers -- it's the shipping of 10-15 days at every step. So if there's a problem (like there was with mine), then that easily adds on a month. So yeah, sure, use them -- but be safe and plan for three months turnaround. I wish I had paid attention to the other reviews who also have noted this.
Randee G.
Well cared-for retainer cracked after only 3 months. Loved the set until this happened.
