Retainers DirectReviews of retainersdirect.com

Response from Retainers DirectNov 10, 2020

I am sorry your experience was not ideal. I would love to hear more about what the note from the technician said about your impressions. I do my best to check impressions through photos but it is not always possible to tell completely. Please email me at [email protected] and we will send you more putty to try again or accomodate you however you are most comfortable . Again, I am sorry it has been a struggle but I will make it right if you give me a chance. Darren

Response from Retainers DirectNov 10, 2020

I am sorry you are disappointed with our service. Running the retainer under hot water is often a good way to loosen up a slightly tight retainer and avoids you having to wait for a new retainer to be mailed. We do not scallop our retainers at the gumline and I apologize our marketing team used a stock photo where that was done. There are machines on the market that trim retainers this way but we do not currently use one. I let our team know and those photos should be down now.

Response from Retainers DirectNov 10, 2020

email me at [email protected] and I will come up with a solution. Darren

Response from Retainers DirectOct 3, 2020

I am sorry your retainers did not fit. The process of creating an ideal retainer is dependant on the customer capturing a great impression. I am not sure what you meant by the "blue try" but I assume you meant your impression. We often check impressions through email, but it is not always possible to tell whether they are correct. Sometimes we find issues with the impressions during the process and need new impressions to make accurate retainers. We try our best to use your impressions but if we need new impressions we charge the customer 10$ (must be what you mean by "all new things"). As the founder, I know this process requires work on all parts. We work hard to make excellent retainers for all our customers but it is not always possible. In the small percentage of customers that the process does not work, we offer a 100% refund. Please let me know through email how you woul like to proceed. Darren

Response from Retainers DirectSep 21, 2020

I am sorry your retainer did not fit. Please send me an email at [email protected]. We will pull your impression and see what we need to do to make it right. If all else fails we are happy to issue your money back