Retainers DirectReviews of retainersdirect.com

They gave my money back, but honestly don’t waste your time or energy with this company. They aren’t polite, didn’t give ALL of my money back, made me order extra parts and pay extra shipping when I followed the directions exactly, and I still never got a retainer haha. Just go through an orthodontist and save yourself $100 and several weeks of your life. And no, the additional putty WAS NOT used—- as the company claims below. What a scam.

Poor customer service. I wasted my hard earned money! Watched the video, took a lot of time to read instructions BUT after 2 tries, was told I didn’t have a good “impression”. Which seriously looked fine to me. Wanted me to buy more putty, really think it sucks that the company would not work with me. Absolutely bad experience.

I purchased a retainer $95 and had to purchase a “3D print” of my last impression $25, received it and it was completely the wrong size. I spoke with Darren who had me purchase another set of putty $15 to make me a new retainer which I received and it was the size of child’s teeth with a note stating they had to alter the impression. I then requested a refund, which Darren agreed to give me once he received the small teeth impression. A week went by and Darren stated he received the small teeth retainer but still no refund so I contacted Darren again to which he lied and said he refunded me. I never received a refund. What a horrible company all the way around! Horrible product, how do you alter and fabricate an impression and think it will fit then lie about sending a refund. I now had to file a dispute with PayPal what a horrible horrible company literally the worst! All I wanted was my refund after I sent you back your small fitting retainer. You’ve lied repeatedly and continue to lie. I still have not received a refund through PayPal. And this Shopify refund sure is a convenient lie even though I paid through PayPal and not with a card on file. You continue to email me and respond but still have not refunded me. All I wanted was for you to hold up your end of the refund agreement, which was once you received your item I would receive a refund. You acknowledged you received your item and stated you were refunding me. A week later I asked about the refund you said “call your bank bc we sent it your card must be expired”. I paid through PayPal so this is clearly the first lie I was told. Your company is terrible. All of this could have been avoided by just simply giving me my refund which I still have not received! I own my own business and would never ever treat my clients/customers like this. Dishonest and horrible company! I stand by this and again have still not received my refund and have had to open a claim against you through PayPal to get my refund! Great way to treat your customers after they send you back your product. An unnecessary hassle due to a bad business. You emailed me to tell me if I take down my review you’ll refund me. That is not how this works you are obligated to give me my refund and my review will stay up so other people do not have to go through this. Again all that you had to do was give me my refund which you agreed you to begin with. There is no excuse for this kind of bad business hassle. A PayPal claim to get back what you’ve lied and continue to say you sent.

I recieved my retainer and it only covered half of my teeth. They sent me a new set WITHOUT putty. They told me I messed up my molds so I had to pay for more putty. After speaking with a local doctor, my molds were good... except the impression tray itself was not the right size for me... so the mold would never come out correctly. They only send two impression trays and neither fit me. The large one I couldnt even get into my mouth. And the other one was digging into my gums. The company then makes me pay for putty a third time and shipping and also pay to return it. I asked for a refund and only got a email saying they then shipped me new trays and that I would need to buy MORE putty. I wish I went to a local doctor to begin with. I spent way more money in the long run with this.

Had to order another kit for the retainer. Not worth doing. Go to a orthodontist to do.

When I wear my other retainer I can feel my teeth actually be put in place. These do not do anything to keep my teeth in place and fit poorly.

It doesn’t fit around my teeth

Never replied to e mail. The retainers don’t fit.