Retainers DirectReviews of retainersdirect.com

Response from Retainers DirectNov 2, 2023

I sincerely apologize for the delay and any distress caused. We did receive your communications, and I deeply regret the oversight and lack of timely communication on our end. Please be assured that we take your concerns seriously and will prioritize getting your retainers to you as soon as possible. Thank you for your patience, and again, I truly apologize for the inconvenience. We'll be in touch to update you on the status of your order.

Response from Retainers DirectOct 21, 2023

I understand that you are unhappy with your retainer and we are sorry. Our goal is to make you a great fitting retainer for an affordable price. If the retainer does not cover your teeth completely it is because the impression may have been shallow. We always send a note allowing you to retake the impression if necessary. Our material is a very high quality product. It is an orthodontic material. If you are use to a thicker material you may have had a night guard. We give a 60 day money back guarantee. Get in touch with us if you are within this timeline so we can make you a satisfied customer and change your review.

Response from Retainers DirectOct 21, 2023

I am sorry you feel this way. Our shipping includes the US Postal Service. If the US Postal service will ship to a US base in Germany then we will ship it there. Looking at your tracking number it seems that it reached you Delivered Delivered APO, AE 09012 October 10, 2023, 11:47 am See All Tracking History

Response from Retainers DirectNov 2, 2023

First and foremost, I want to deeply apologize for the experience you've had with our products and the lack of communication on our end. It's concerning to hear about the issues with the retainers you received, and it's even more disconcerting that you've been reaching out without a response. Regarding your email communications, I've noted your email address as [email protected]. I'll personally ensure our team looks into why your emails have been missed and will prioritize getting back to you. We understand the importance of providing high-quality retainers, and we deeply regret the inconvenience you've faced. Please be assured that we will work diligently to address your concerns and find a suitable solution. Once again, I genuinely apologize for the frustration and inconvenience. We'll be in touch via email very soon to discuss this further.

Response from Retainers DirectOct 4, 2023

I'm genuinely sorry to hear that you haven't received your retainer. We take such concerns seriously, and I want to assure you that we'll investigate this promptly. Our team is committed to ensuring our customers receive their products without any hiccups, and it's disappointing to hear of any deviations from that standard. Please reach out to our customer service team with your order details, and I will personally oversee the resolution of this matter. Your satisfaction is paramount to us, and we'll do our utmost to rectify the situation. Thank you for bringing this to our attention, and again, my apologies for the inconvenience.

Response from Retainers DirectSep 19, 2023

I understand the frustration you're conveying, but let's set the record straight. Your initial purchase covered the costs of shipping and the provided putty. If additional putty is required, it's the responsibility of the customer to cover that expense. We have already extended additional assistance for an order that is over a year old. It's important that both parties uphold their end of the agreement. Our policies are clear and are set to ensure fairness to all customers. If there are other concerns, please let us know, and we'll address them within the boundaries of our policies.

Response from Retainers DirectSep 21, 2023

I'm truly sorry to hear about your experience and the lack of follow-through regarding your retainers. Your satisfaction is very important to us, and I apologize for any inconvenience you may have experienced. I did not see the pictures that you mentioned you had sent over. To better assist you, could you please resend the pictures of how the retainers are fitting? This will allow us to evaluate the fit and recommend the appropriate next steps. Your comfort and the efficacy of our product are our top priorities, so we want to ensure that you have a set of retainers that will properly maintain your bite without causing any issues. Once we receive the pictures, we will promptly evaluate them and respond to your concerns. Thank you for bringing this matter to our attention, and we appreciate the opportunity to resolve it for you.