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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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jessica
its been over a month and still haven’t gotten my retainers at this point my teeth have shifted and i can’t afford to get retainers anywhere else because i’ve spent $150 to get them from this company. Get your retainers somewhere else especially if you need them urgently. Lots of time and money on my ortho treatment down the drain/:
Jody Ann M.
Don’t waste your time and money to purchase from this website if you need a retainer urgently. The wait time is over a month and their communication is poor… They don’t really update you on the status of your retainer. Choose a different company
Marla M.
I still haven’t received my retainers, and there’s been no emails with updates on where it is or how long until it’s delivered to me
Leoncio A.
This has been a terrible experience, cannot get a refund or the retainers sent to me. You will have to buy additional molds, putty to get them to contact you, and they still wont be able to provide the stuff. It has been 3 months?
Heather K.
Extremely disappointed! I have reached out to the company three times to find out why it has been a month! I still have not received my daughter’s retainers and they have given me nothing but a sorry for the inconvenience. They still have yet to shop anything and still have not reached out to let me not when I should expect them. So dissatisfied. They are false advertising with a two week term around. They received our impression a month ago!!!!!! Do not buy from them. Your teeth with shift before you get your retainers just go back to your orthodontist and pay the difference.
Zoë H.
There are several aspects that have made this a disappointing experience. The information on the website on how to take the impressions is contradictory to the instructions in the box in terms of when and how to send the impressions back to them. I also had to pay extra for postage, despite being in the free-return window because the box was slightly bigger once the impressions were in it. The end result is poor quality. The retainers barely cover the teeth, so they’re unlikely to offer the support needed. When I complained about these things, the communication has been dismal. I’ve had to chase several times, ultimately taking weeks to get any sort of “final answer”. That final answer basically being ‘deal with it’. I get the feeling this is a small business being run on the side of a busy dental practice, which is no bad thing but clearly they don’t have the time or resource to manage both businesses and should focus on one. All in all, my advice is to go to your orthodontist and pay the extra.
Mel
We should have went to the orthodintist and did it there. Sent in mold and was told it was not good after I reached out multiple times because we did not receive the retainer. Finally was in touch with someone and they mailed a new tray for my daughter to do another mold. However, they did not include any info on how to mail it back nor something to mail it back in. Not a great experience. Did it for convenience but we would be better off just going to the ortho.
Jennifer M.
I just received my retainer after almost a monthlong wait. I sent three photos of different angles of my impression to the company who told me it looked great. My retainer doesn’t fit. Apparently my impression wasn’t sufficient, even after they checked it. Disappointed that I wasted $100 and still need to see my orthodontist.
