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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Dan K.
The retainers took about a month and a half to get after doing impressions, the top retainer was very tight I just tried to tough through it with no response, after about a month and a half of wearing the top retainer cracked from being so tight and I still have not gotten a response after a week and multiple emails.
David S.
The upper tray sent doesn't fit although tried multiple times. They want you to pay additional for putty using defective tray.
Chat E.
First time customer and has been a terrible experience. First my shipment did not include everything I paid for and then the retainers bag to send back was not included as well. I’m still waiting to be corrected and of course more delays due to this
Alfred R.
Not good, I paid 164 dollars and the retainers were never sent to me. They sent me a kit and I did it and sent it back to them and I have never received the retainers, not a call nor email and still waiting
Ann H.
I ordered a first set of retainers and those fit well. Before this set wore out (about 8 months later), I ordered two more sets. When I needed to switch to one of the new sets (about two months later), they seemed like they fit, but my teeth began shifting within two weeks. I realized the two new sets had not been trimmed properly to hold my teeth in place. I wrote and asked them if I could send them back to be trimmed. They refused. I was not asking for a new set. What a waste of money. The quality control is obviously lacking.
Amber M.
The process from beginning to end took way too long. Over 6 weeks after I sent in my impressions and by that time my teeth had shifted. Th retainer itself is flimsy and does not feel snug at all. Not impressed.
ash
Please don’t use this company! I cannot speak on quality of the retainer itself because well we’ve still never received them! We received the impression kit quickly but don’t assume they prioritize the turnaround time. And if you think for one minute you’re gonna contact customer service; think again because they answer their phones apparently like once a month. It took me 3 weeks to get someone to answer at the number they provide. Furthermore, It’s nothing like you’d expect when calling a business. There’s no recording with options it just rings and rings like you’re calling a house and then a voicemail picks up and it says nothing more than “Thanks for calling. Leave a message after the beep.” There’s absolutely no identifiable information on the recording to even let you know it’s actually a “business”. Just for some background information we received our impression kit on November 20th and mailed it back on November 21st. Also, there’s no way to look online if or when they received it, what the status is, or any kind of information for your order other than your original order for the impressions. I received an email on December 7 stating “We received your impressions and are currently in the process of crafting your custom retainers. Our typical turnaround time is around 7-10 days. We're currently on track and expect to complete your retainers within this timeframe.” I started trying to contact someone regarding the actual status of our order the on December 11 because I’m certain it didn’t take 16 days for them to receive the impressions. I left message after message on the “voicemail”, sent numerous emails and just FINALLY had someone answer the phone on January 2nd! The gentleman looked up my order and told me the retainers were done and shipping that day and I would receive tracking information that day via email. Well guess what….it’s January 5th and I’ve never received an email nor been able to get ahold of anyone at that number again. I honestly don’t understand how they haven’t been shut down! So here I am almost 7 weeks later and my daughters teeth have began to shift because I thought I was gonna save 700 by using them vs going through her actual orthodontist. We now have an appointment with her orthodontist and I’m uncertain what the outcome will be but I am certain that I didn’t save any money. While I can’t blame them for my daughter losing her retainers I do blame them for promising a service and not providing it in a timely manner or well at all for us at this point. Do yourself a favor, if you’re replacing retainers that are preventing teeth from shifting, go to the orthodontist, use another business, DO NOT utilize this company!
Darby E.
I bought my retainer kit after Thanksgiving. I waited till Dec 14th to reach because I hadn't heard anything. They said they were working on the fabrication and would anticipate it to be ready for dispatch in 5-10 days. Then I reached out on the 19th and was told due to an incease of demand there would be a delay but the retainer was in fabrication mode so they should be out beginning of next week. So I waited until Jan 1st and said I want a refund. To which he said sorry for the inconvenience we issued a refund. But they keep the $20 for there shipping and supplies even thou my item wasn't fullfilled. So I wasted a month and a half and $20 on this company would not recommend to anybody. Ended up going to the orthodontist made in the office same day.
