Retainers DirectReviews of retainersdirect.com

Disappointing. Pack arrived promptly & photo check was quick to reply & give advice. When I thought I got it right (and photo check was given all clear) I sent it off. Got the retainer in ok time - 1-2 weeks but the bottom one is loose. I emailed 3 times asking for help / if I can get a new one done and resend & didn’t hear back. Waste of money then! Done bother. Pay a little bit more and get a dentist to do it so it’s right. If I’d heard back & they fixed it I would have rated well but pointless now

SCAM! I am serious this is a scam. They sent me a kit, I sent them the kit back on March 16. Then two weeks passed by and when I asked them about an update, they informed me they are working on the kit and I will receive the retainer this week. Of course, I got nothing from them and when I asked them about an update, they said they have not even received my kit and blamed it on USPS. How can you tell me you are working on it then tell me you don’t have it?? Then their customer service stopped replying to my emails. Scam company that was made to steal money. Avoid at all costs. My teeth already moved while waiting for them.

It’s been more than 2 months and still haven’t received my order !!!!!! Not what I expected

Took 5 weeks to get the retainer and when it finally came in a plastic baggie vs a real case. I emailed customer service and they never responded. Very disappointing.

I have purchased the material to make the print two more times apart from the initial purchase and the prints have turned out poorly. I'm waiting for the last ones I bought to arrive.

This process is taking more than 30 days, no one responds just a stupid generic email. Multiple emails no response. DONT BUY from this website. It’s a rip off out of country manufacturing and should be shut down. I’m going to the attorney general to complain about this company.

I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

No where on their website do these people tell you you'll be waiting several weeks to well over a month to get your finished retainers. You find this out only after you email them asking them where they are. They then send you an impersonal AI generated email telling you it'll take between 15-20 business days. What reason do they give for this ridiculously long wait? Quality... Quality my ass. It takes so long because they suck. It's a plastic mouthguard an orthodontist office makes in a day. Don't buy from them. Just pony up and go to an orthodontist. You aren't saving anything with this "service". Your teeth will Thank you. It’s been another 2 weeks and they still haven’t shipped anything. I’m sure my teeth have shifted too much for the by now outdated mold to work. Thanks retainers direct. Worst service I’ve received in my 30 years of life. Do yourselves a favor and avoid this scam company.