Lyn
Beware BEWARE BEWARE
I have had the exact same experience as everyone else who is reviewing with one star, Money was immediately taken from my credit card but no item has been shipped. I have written several emails requesting information on my shipment, which is showing in slightly delayed status since December 1. This is not what a company with scruples would do during the Christmas season or any other time of the year. The website states an answer will be received within 1 business day. Not true, I have sent 4 e-mails in the last week and have had zero response. Please do not give these people your money. They are heartless. Taking money for children’s Christmas gifts without the intention of filling those orders. Beware. December 20th and still no replies for Order #RO-5694. I don’t believe this company is busier than any other company this time of year and yet other companies manage to maintain customer service standards. Beware. UPDATE:: it is now 3/3/2024 and I have not received a return of the money taken from my account. Order was cancelled in December and I requested a refund from both a person named FAR and MALIK. I was told to be patient that they were having trouble with their website and when the problem was fixed I would receive my refund. The website has been fixed for over a month and now I am getting no response to my emails and no refund received. Please do yourself a favor and purchase from a legitimate company. The retail Market is not one of them. Sad that there are people who think it is ok to take what does not belong to them and are still allowed to do business on the internet without someone shutting it down. What good is a trust pilot review if they keep allowing companies like this on there website.*******PLEASE CHECK BBB RATING. ******. F. *****. 22 UNANSWERED COMPLAINTS
Response from The Retail MarketDec 27, 2023
Dear Lynette, I'm Malik, the VP of Operations at The Retail Market. I'm reaching out to personally address your concerns regarding your order (#RO-5694) and the issues you've experienced with communication and order fulfillment. Firstly, I apologize for the delay in shipping your order and the lack of response to your emails. It's clear that we have not met the high standards of service and responsiveness we aim to provide, and for that, I am truly sorry, especially during this critical Christmas season. I have taken note of your eight tickets and will ensure that they are prioritized and addressed immediately. Our team will investigate the status of your order, which has been marked as "slightly delayed" since December 1, and work diligently to resolve the issue. We are committed to providing accurate and timely updates on your order status. I understand your frustration and the concerns raised in your review. Please be assured that we are a legitimate business committed to customer satisfaction and service. However, I acknowledge that there have been shortcomings in our communication and order handling processes, and we are actively working to improve these areas. Regarding the charge on your credit card, it is our policy to charge customers when orders are sent for fulfillment. However, I acknowledge that issues may arise after this stage, and we are working on improving our system to better manage such situations. If you prefer to proceed with a refund given the circumstances, I will personally oversee the processing of your refund to ensure it is completed promptly and efficiently. We are committed to improving our response times and ensuring our customers receive accurate and timely support. I invite you to reach out to me directly at [email protected] for any immediate concerns or further assistance. We value your business and are dedicated to ensuring your satisfaction and peace of mind. Thank you for your patience and understanding. We are taking your feedback seriously and are here to make things right. Warm regards, Malik VP of Operations The Retail Market