ResyReviews of resy.com

Awful technology. Let’s you add a reservation and then hit a confirm button only to be told it’s no longer available. Terrible, terrible experience over and over again

Me: Now we, my Lower and I , WIL GOTO SMALL COURT AND YOU WOULD BE CHARGE FOR $5000! SOUNDS NICE TO ME! DON'T YOU THINK SO?! Chad: It’s spelt LAWYER not lower Me: Here you come again ! Harassment Case! Good for me ! Terrible for you! Try one more time! I am enjoying putting you DOWN

Terrible customer support

One of those apps that is so terrible it creates a Code Red frustration level (throwing the phone against a wall frustrating). It won’t let you reserve until you create an account but won’t let you create an account because it thinks you already have one.

If I had a dime for every time this BS app has made me believe I got a reservation for the day I was looking for, only to learn that it was for the “next available date” I would be a very rich person. Today I made reservations for Hook + Line in Santa Cruz and went all the way there only to learn that my reservation was for tomorrow and they did not have room for walk-ins.

I was having trouble with the Resy app and I reached out to customer support. Morgan, the Hospitality coordinator wouldn’t even give me the courtesy of providing a phone number. He just emailed back-and-forth and as I explained that I had done everything suggested and nothing worked. He said, “call the restaurant”. I thought that was interesting because of course I can call the restaurant, but isn’t that the point of the app? I chose to work with Resy but no more. They have a lot to learn about customer support and customer service. They are customer no service in my case.

I pul the information in twice but did not see a confirmation no. I meant to check email but got busy. THERE WAS NO RESERVATION WHEN WE ARRIVED AT RESTAURANT-1-½ hour wait. I have deleted app and will not use again. Restaurant advised me to always use the telephone!

I was contacted by someone via text that indicated they worked with Resy. They were trying to recruit me for work. I asked how they got my phone number, they stated through a number generation software. After researching the company, I see that this appears to clearly be a scam and politely declined and sent them the link to their bad reviews here. Be careful, it’s dangerous out there and scams are at an all time high. They asked for my SSN as well. I hope this helps.