ResyReviews of resy.com

We came from overseas for Christmas. Booked a restaurant that came up on a Resy list of restaurants open on Christmas. Received confirmation on 25 November, received notifications from Resy this week, just days ahead of our reservation. On Christmas Day we were dropped off with two hungry teenagers to a completely closed restaurant. We had to scramble to figure out somewhere open that could feed us right away so we could get to our 3pm event, in an unfamiliar city on Christmas Day (we did find a good place using google). I can't recommend Resy; the process was disappointing and caused us unnecessary anxiety (and money for a useless uber). If I have to do so much work to double check whether Resy has good information, I may as well book directly.

I cringe when the only way I can make a reservation at a chosen restaurant is thru Resy. Consequently I avoid those restaurants as much as possible. It just now took me 2 days and about 2 hours of my time to make a single reservation on Resy’s website. I have spent over an hour trying to update (unsuccessfully) payment info on my profile. Their website says its wants to hear from customers, but there is no way to contact them (unless you want to make a reservation.)

Resy needs to go ! I made a call in reservation at a restaurant only to find that Resy, which that restaurant is using to confirm, had made another reservation at another restaurant I never heard of. Seems all rest wants is to collect a no show fee F… them

Resy's unreliable booking system and aggressive no-show fees make it a frustrating platform for diners. The app's technical glitches and poor restaurant selection often force you to call the venue directly, defeating its purpose.

Made me feel like a potential deadbeat rather than a valued restaurant customer. Received at least three threatening communications regarding a simple anniversary dinner reservation

I downloaded resy.com to use my American Express Platinum offers and the stupid app kept crashing my phone. Unresponsive. Generally a total waste of time. DONT download if you have an Iphone. Deleted the app and everything went back to normal THANKFULLY!!!!!

We tried to make a reservation through rest in app. Showed no availability but on resturants website plenty of availability so it is not accurate!

Absolutely the worst dining reservation app! Time after time, with various restaurants, Resy doesn't recognize the code they sent me to be able use the site as a guest, then when I try to login it doesn't recognize the email or password I've set up. One of our favorite restaurants in Santa Fe finally switched to Open Table becuase of customer complaints with Resy. I end up having to call or email the another favorite restaurant for reservations because their Resy service doesn't work, which discourages me from dining there more often. Bummer!