ResyReviews of resy.com

They stored my card details without asking me and tried to charge my card months after the reservation was made. Tried to contact customer services but they’re ignoring my emails. Don’t add any personal information to your account.

I really hate this site. Please,restaurants, use someone else.

Unable to login although my password was correct as I had just reset it. Luckily I was logged in on my laptop however when I tried to reserve a table it said my card was invalid although it isn't - I just used Open Table to reserve another restaurant instead. Any restaurant that use Resy are seriously stupid as this is not the first time I have given up on reserving a table with Resy as it is impossible and incredibly frustrating!

Took me so long to try and make a reservation - had to swap to a computer as it didn’t work on my iPhone, then it kept having me re-log in which meant it reset the date of my booking and so I didn’t even end up with a correct reservation. Will probably have my card charged.

This is the one of the worst apps ever designed. It’s literally impossible to filter (say Michelin star or review, price, location, etc)

V stressful because so slow and useless. Restaurants - please don't use. Led to several errors in booking, almost cancelled and v confusing. Also v hard to leave a review

I attempted to book a reservation using Resy, and I had the day/time pulled up and was set to book it. A screen came up asking me to log in, so I tried to. It said my password was wrong, so I had to reset it. I went their their annoying loops of trying to create a new one, and by the time I did that, the reservation was no longer available. Why would they release my spot? Aggravating.

I echo the experience of many here who can't log in because the Resy app doesn't recognize phone number, then when using email says you can't create an account because one already exists! As serious and frustrating is their "wait list" for hard-to-get reservations, which they define as "first-come-first-served" but in reality is a free-for-all. In other words there is no order to their list; you may have put yourself on the list 2 days ago but the person who has been on for 2 minutes gets the same email notification as you if a table becomes available, meaning you not only have to be staring at your phone but then faster than anybody else when the notification comes in. Similar to an AM-radio promotion ("first caller gets a free ticket to ..") but we're talking here about actual customers and how they are treated. C'mon Resy, you could design a real "first-come-first-served" system. Yes it will be a little harder, but ultimately more sane and more humane.