ResyReviews of resy.com

An App that requires a credit card to book a reservation. NO. I tried multiple times to make a reservation and it failed ultimately they took $75 on my credit card. Be warned!

Terrible user experience! It’s buggy, laggy and designed really badly. It’s nothing short of a frustrating app to use. It’s not a bad idea, but UX needs some serious work! I usually get put off when restaurants require this app to book, I’d rather call through or just find something else. And I would highly suggest swapping booking providers until this one changes/improves … one day. It’s not worth losing customers over.

Terrible booking system. Really buggy, deleting details as I try to enter them in. Completely blocked me from making a reservation for a restaurant and now looking to eat elsewhere.

This company does not handle reservations. I booked reservations for my birthday two years in a row at the Linekin Bay Resort in Boothbay Harbor, Maine through Resy and no one knew about the reservation. Got turned away because of a wedding. Both times. Should someone not know that a wedding is planned and cancel or contact people to let them know they do not have a reservation. They would not be happy if I didn't show up if there was no wedding. Difficult to make other arrangements last minute. Resy is a joke. Do your job!!!

NEVER AGAIN! Resy began canceling my reservations via email two hours before our reserved times. The first time I thought was a fluke, but after 3 times in a row, I realized it was a problem with Resy. I went to the restaurant directly to tell them to please book me a direct reservation because I cannot use the RESY system. Unbelievably, the restaurant booked me and set I was all set, we show up for our table and it turns out the hostess I spoke to put me in the restaurant RESY system and once again, my reservation was canceled, 45 minutes before our reserved time and the restaurant had no tables for us, we had to eat at the bar. NEVER AGAIN - I avoid RESY RESTAURANTS because I cannot risk dinner plans. It is ridiculous.

I had a text reminding me of my booking with "please reply "9" to cancel". I replied 9 and thought I was done with it. However, I didn't notice they had sent a follow up text saying "Cancel your reservation. Reply "Yes"" I therefore missed this and was charged £150 for cancelling within 24 hours. Why should I have to cancel twice? It's ridiculous.

agreed this service is terrible. fees, website does not work. i plan to avoid all future use of resy.

3rd time...all different restaurants that Resy has screwed up. I avoid restaurants that use this platform. Really sucks since restaurants don't like to answer the phone anymore. Their lost business..