Resume Writing GroupReviews of resumewritinggroup.com

I reached out to these guys because they seemed reputable and competent. I come from a military background so I was happy to entrust them with translating the skills and competencies gained in the military to a civilian-ized resume. My writer (I've heard from her once, and that was only when the resume was completed) asked me the standard stuff - what'd you do in the service, etc, etc. I told her, and she literally copied and pasted what I conveyed to her in my email response and generated my resume word-for-word based on what I had provided. I could have done that myself. I spoke with Ryan over the phone a couple times to ensure I clearly understood their money back guarantee. I also have our chat dialogues saved confirming my understanding of their policy. After 90 days of not finding work and 90 job applications submitted using their product, customers are refund eligible. So, since President Trump's administration has absolutely raped the working class economy in general, and the job market specifically, nobody can find a job. I'm a certified PMP, have a masters degree, and I cannot even get one interview. [Following is edited for readability] I informed them before I signed on with their service that it would be a tall task indeed if their product, or any product, would land me an interview, let alone a job, short of my demonstrated capabilities of walking on water for a minimum of five years to compete for an entry-level walk-on-water role. I more than exceeded the requisite number of applications using their product, with not a single interview to show for it. Resumes and cover letters tailored to the job announcement, and nothing. Crickets. Roughly 70% of the applications weren't even followed with a rejection email. Now, it's not just employers who are ghosting me, it's Ryan as well. I did exactly as he directed me; send your writer a message, and we'll issue a refund. I wrote them on 20 Nov and 30 Nov, with a phone call shortly thereafter, and reached out via their website's chat feature. Nothing. Complete and total radio silence. On the topic regarding quality of product, as I socialized my resume with nationally recognized veteran placement organizations like VetJobs and Hiring Our Heroes, the feedback was consistent: the product Resume Writing Group furnished was in no way compliant with ATS (Applicant Tracking Software) standards. So not only was the resume copy/pasted verbatim from what I provided, it wasn't even formatted to compete in an ATC [edit for typo, “ATS”]-heavy labor market. So, Ryan has proven to be yet another shyster. I'm learning much of what the private sector is about is bald-faced greed and dishonesty. He's just another example of slimy civilian I've had to deal with since retiring from the service. I expected more, but then again, I haven't worked in the private sector since I was 17, almost thirty years ago. Today, a person's word is only so good as a check that clears. Unless you're a fan of pissing away money for, at best, a mediocre product that may or may not pan out for you, with no chance of getting your money back, I would avoid these guys. You're better off Chat GPT'ing your own resume.

UPDATE: I wrote this review yesterday- 11/19/25. I went to log into my account today (11/20/25) to download my invoices and Resume Writing Group has Suspended my account. I took a screen shot for my records. Due to this, I have removed a star and downgraded them to 1 star. I am a paying client and have rights to the information for which I paid. Guess I need to contact my lawyer... smh... Initial Review: The customer service is atrocious! Once you pay for their services, the only way to communicate is via the website through the "message the writer" icon. The problem is, when you do this, no one responds. I sent no less than 3 messages via their website and got zero response. I tried calling and no one returned my call. After multiple chat attempts, I finally received this chat with Ryan... to a paying customer: Ryan: We have repeatedly advised you - over and over and over again what you need to do. Sign into your account and click on the "CONTACT YOUR WRITER" button to reach out to your writer. Me: And I have repeatedly advised you over and over and over and over again that I HAVE CONTACTED MY WRITER and have NOT RECEIVED ANY RESPONSES!!!!!!! I have also advised you over and over and over again that there IS NO BUTTON ON YOUR WEBSITE for me to click on APPROVE!!!!!!!! Your response is extremely unprofessional. Please fully refund me for the Linkedin purchase Ryan: We have already completed all of the content for the LinkedIn profile - over a month ago. We cannot issue a refund at this stage in the process. Ultimately they did the Linkedin profile and it was pure crap. The writer put my latest job name in a bullet under a job I haven't held in 20 years! Just sloppy and clearly not proofread. I have to redo the entire thing. There is absolutely nothing that is salvageable. Complete waste of money!! 2 stars only because the resume they did was OK. Not great, but OK and I was able to morph it to what I need.

Response to the Company’s Reply: I stand by my review. If this company had the professionalism to put half the effort into dispute resolution with clients as they do defensively disputing negative reviews, they would have no issues to defend. Unfortunate missed opportunities for them. To reiterate, my initial concerns were stated clearly and repeatedly. The company chose to go on the defensive (just as they are now) and was simply never interested in correcting the issue for me as the client. The unprofessional tone in their response is exactly the way they responded to my initial feedback. Not surprised. For clarity: I did not ask for— or expect—a brand new resume. I purchased a revision of my existing resume. The only thing that is accurate in their response is that there were no issues with the original resume (why I went back for the update). Unfortunately, the second experience was very similar to all the other negative reviews for this company. They have 8 complaints filed with the WI BBB. What I paid for vs. what I received: I paid $80 for a “revision” of my resume. What I received was five bullets copied and pasted exactly as I provided them—no rephrasing, no improvement. The Career Highlights and Summary sections were not updated to include the new information. What a reasonable “revision” should include: Rephrasing/elevating my bullets for clarity and impact. Integrating recent achievements into the Career Highlights and Summary sections. Delivering edits that reflect the quality advertised for a paid revision. How I tried to resolve it: In my initial instructions, I explicitly asked that my bullets be reworded, not merely inserted. I communicated that a simple copy‑and‑paste does not constitute a revision. I did not receive an apology or a meaningful fix. Inaccurate claims in the company’s response: The claim that I wanted or expected a new resume is false. I requested a revision of my existing resume. The claim that they “tried to get information from me for five weeks” is simply not true and an obvious attempt to offset this review. I provided clear direction at the outset including in my initial feedback upon recieving the "updated" resume. This company has not acknowledged that the delivered work did not meet the standard they advertise. THAT is exactly why I think customers who are in the market should research and choose a company who will stand behind their service. Outcome: I hired a different resume service after this terrible experience (one that is BBB accredited) and THAT company rephrased/improved my original bullets and updated the highlights/summary with my latest achievements. I continue to use and recommend THAT company to this day. Unfortunately, I simply cannot recommend Resume Writing Group. The way they handled the issue was actually worse than the "revision" they tried to pass off. Bottom line: Charging $80 to copy and paste five bullets is simply not a revision - no matter how much this company seems to think it is. It was a poor experience, and the company did not stand behind its work. Also, if you are going to respond to reviews, please base that response on facts and be honest. Try taking responsibility for the situation instead of trying to discredit a client who trusted you. This was such an easy opportunity to correct a bad experience and turn it into a good one but they chose to fail - twice. **Fun fact, I posted this review so long after because I deleted them while cleaning out my bookmarks and remembered that I never left the review they deserved - until today. :) Initial Review It was unusually difficult to find where to leave an honest review; the company does not appear to use Google Reviews, which is concerning. I hired this company to revise my existing resume (not to create a brand‑new one). I supplied five bullet points with professional updates and expected them to be rephrased and integrated. Instead, the final document copied and pasted my five bullets verbatim—no wordsmithing, no recommendations, no added value—yet I was charged for this “revision.” That is not a revision; it’s data entry I could have done myself. When I raised these concerns, the response was defensive and unhelpful. I was effectively told to “go ahead” and leave a review, rather than offered an apology or a meaningful fix. To this day, they have never even admitted that there is a problem with copying and pasted 5 bullets, charging $80 and calling it a revision. They simply didn't deliver the quality advertised. As a result of their poor customer service, I had to hire another company to fix their "work." Bottom line: Based on my experience, I do not recommend this service. If something goes wrong, they do not stand behind their work, and there’s no recourse for the customer. Buyer beware.

DO NOT USE THIS COMPANY. I hired them to do the Indeed profile and application process. I was very clear in what I wanted for applications and based on my resume the industries I wanted them to apply to. This company applied to only 8 out of the 10 AND EVERY SINGLE one had requirements I did not meet. Example: I do not have a PMP certification, but yet they applied me to places REQUIRING this. They also input skills in my indeed profile I never stated I ever had. I requested a refund, and they strongly refused, even after all the evidence I provided. If you want to burn your money, take it in your back yard and light, it on fire instead of giving it to them! REPLY TO THEIR REPLY: 1) Communication of the 3-7 business days came only after I engaged in a conversation with them a few days after my order. Let me put the timeline into place. I ordered the service on a Thursday and was told I would hear from someone within 48 hours who would reach out with questions to answer via email. I waited 72 hours (Monday) and did not hear from anyone. Therefore, I WAS THE ONE who had to reach out to them and received a status to which they told me 3-7 business days. Yes, I was a little impatient because I was given the perspective of a different timeline. I was willing to wait until Friday (8 business days). I waited until Friday, had nothing and AGAIN I HAD TO REACH OUT TO THEM. I asked when this would be done and they had a different timeline recorded although the order was ordered on a Thursday, so the countdown started then. Finally late Friday I received the questionnaire and then Monday (9th business day) to which they quickly "finished" the service. Again, the order date doesn't lie, and I was fine with it taking a little longer for quality. 2) The "hours" they claim they answered my questions is completely false. Yes, I asked via their chat lots of questions, but it maybe was 45 minutes of time on a chat. Also, if this was such a big deal, then they should have stopped me and said "These types of things would be included in a service". I was not stopped or asked to direct my questions elsewhere and they kept answering, so that is not on me. Yes, they offered a refund once they communicated the timeline, but as previously stated, I was willing to wait to hope for quality over speed. 3) There claim to say I was open to other positions and roles again is false. I filled out the questionaire which was the data THEY requested for the Indeed profile service and the information they were to take to redo my Indeed profile and apply. My words per the email are " I would love to break into a different industry, but in this job market I am not targeting to do that." This CLEARLY states, "I AM NOT TARTGETING TO DO THAT". 4) This skills claim is also false. The service was described to me that they would completely redo my Indeed profile to be strong for hiring managers and recruiters. I would not falsely represent myself by putting skills I don't have. I am trying to find a role, not get burned on one. They took over my profile and added lots of skills I never had or communicated I had. They also had my resume, which they re-did to reference. Example "construction experience" was added as a skill. If they claim they didn't put this skill in here, then they should have deleted it as part of the "profile service". I never worked in construction and do not have those skills so it was not input by me. I hired this company to do as they told me and "revamp my entire Indeed profile". Then they claim some 70/30 rule to which I only heard about AFTER I wanted a refund for the lack of quality of service and falsifying my information. They can send articles about this 70/30 rule, but guess what I HIRED THEM BECAUSE I AM NOT A RECRUITER. Why would I know this rule? I asked for where this 70/30 rule is in their guidelines and then I was given the line of "we are done with this conversation, and we provided the service and will not continue the conversation" My account was suspended at that point. They knew I caught them doing shady work and they can't prove otherwise so this is how they treat a customer who paid $130 for the service and is out that money. 5) I can count via indeed and Indeed tells me they only applied to 8. I guess Indeed is lying too. This is the final thing I will say. This company seemed fine as yes, I did hire them to redo my resume, which went fine, but was done by someone else at the company. This Ryan person I experienced this service with clearly doesn't read answers to questions or have the care to follow up with a paying client to clarify anything before applying or inputting skills. It is a service that you answer 5 questions about what you are wanting in a role to which I detailed out. Then they make assumptions without follow up. I am out $130, luckily not more. Don't be someone who falls for their lies, I should have got more in writing.

The majority of the resume was written by AI, although they ensured that a real person would be writing the resume. It was pronounced when I first reviewed the resume with all the AI embellishing words. I spoke to Ryan at the company, and he swore I was wrong and AI was not used. So then I put it in a program I use for work, and 1/2 of the resume was AI-generated. Do not use this site if you want a real person with real words to write your resume. Any employer would catch this immediately. I could have put it in AI myself if that was what I was looking for.

HORRIBLE COMPANY. They do not treat you like a paying client and work with you. They are generic and have horrible customer service. You need to stay on top of them EDIT: I didn’t know they didn’t receive the resume because no one contacted me. I write full details and attached a resume and cover letter so clearly their website is unreliable. And their customer service is horrible considering no one followed up after days of me patiently waiting. I also asked several questions before paying for the service and not once was informed all communications would be done via their website. They are not a company that works directly with the client. When my concerns were raised, I was told I need to be accountable for not checking their website because they sent me a “live chat.” Anyone who has ever worked with clients, knows to take ownership for THEIR part and the confusion THEY caused and then promise to deliver as oppose to assigning blame. This is not a company that works closely or directly with their clients. And prior to me paying for the services, Ryan was emailing me and calling me constantly. After I paid for the service, they put my account on hold and just waited for me to realize and somehow know all communication will be done through the website. They don’t care once they make the sale

I generally don't write reviews but I was so unhappy with the service I received I had to write this in hopes that it saves someone else $200. The only good part about my experience was that I called them, and even though I didn't leave a message, I received a return call quickly. I discussed what I was looking for (combining 2 resumes into 1) and was told they could do that. Well they did but it was subpar. Only only real work they did was formatting my resume, and not doing much with the content. It actually feels like they just ran it through ChapGPT b/c the resume they gave me is not better than what I provided to them. I called both numbers and both numbers appeared to be disconnected. I chatted them via their website and was told I could only communicate with them via their website, and they could not call me back. I sent messages through their portal, with specific questions. They questions weren't answered / there was no discussion, they performed simple updates and set it back to me. I'm so frustrated with their service, or lack thereof. My recommendation: find another company, especially at their rates.

Don't use this company! I could not find a way to cancel this subscription, and I never agreed to have this company bill my credit card monthly. I needed a one-time service. I could have used AI and received cheaper and better results. I finally reported the billing as fraud and complained to the BBB.