RestreamReviews of restream.io

Response from RestreamFeb 4, 2025

Thanks for sharing your feedback. I’m really sorry about the issue with the recordings you faced, especially right before going live with guests. I know how frustrating that must have been and how critical timing is when you have an important event. On top of that, there was, unfortunately, some confusion with billing on our end when handling your support request. That mix-up made things worse, and I apologize for that. The issue has since been resolved, and we’re improving how we handle urgent situations to avoid this happening again. I’d love to offer you some Restream credits to hopefully make up for the experience. You can reach out to our support team and mention my name. We’d really like the chance to support your next livestream and prove that we can do better. Thanks again for your patience, and I’m here if you have any other concerns. ~Anya, Product Marketing Director.

Response from RestreamSep 16, 2024

Thank you for your candid feedback. We're sorry to hear about your experience. Regarding TikTok Live, you’re correct – it requires you to enter the RTMP key manually before streaming. We're actively working on improving this integration to make it easier. We apologize for any confusion regarding your refund. We tried to reach out through Trustpilot but didn’t receive a response. Please contact our support team directly, and we’ll ensure it's resolved. We're committed to honesty and transparency and want to make this right for you. ~ Anya, Product Marketing Director

Response from RestreamJul 17, 2024

Thank you for sharing your experience. We are genuinely sorry Restream did not work for you as expected. While we could not confirm a 5-minute delay in streams as we investigated this case, we value your feedback. Our dev team's key priority is reducing stream delays. If you ever need help, feel free to contact our Support team. We'd love to look into your setup further and recommend the best settings for minimal latency. - Anya, Product Marketing

Response from RestreamJun 6, 2024

We're really sorry your stream was interrupted. It must have been so frustrating. We'd love to figure out what happened and make it right. Would you be open to troubleshooting with our 24/7 Support Team? There are many factors that can affect a smooth stream, and some platforms do have time limits. Also, we have tools that can make that event recording go live if you are up for giving us another try. We appreciate your feedback. ~Anya Director of Product Marketing.

Response from RestreamMay 21, 2024

We are sorry to hear about the sound issues you've faced. We'd love to help you resolve this. A few tweaks in the settings (Restream or your preferred encoder) might help. Please reach out to our 24/7 support team, and we'll work to fix it as quickly as possible.

Response from RestreamApr 22, 2024

We're sorry to hear about your experience, and we understand how frustrating it can be when things don't work as expected. Instagram can indeed be tricky to connect. It sounds like you had some challenges with the audio, and I wish we could troubleshoot them. If you're up for giving us another try, our 24/7 support team is ready to work through these issues with you. Instagram has a practice mode, and we'd be happy to test it with you before your next live event to ensure everything runs smoothly. Thanks for your feedback, and we hope to make it right. - Anya, Director of Product Marketing

Response from RestreamMar 7, 2024

We are sorry you had trouble streaming to all 4 channels included in your plan. It looks like our support team fixed it by helping you adjust your OBS settings to connect with Restream. You should be all set to enjoy your gaming creator plan, now streaming to 4 places. Thanks for your patience, and if you need more help, just let us know. - Anya, Product Marketing

Response from RestreamDec 7, 2023

We are sorry to hear you're having trouble with your Facebook stream. Our support team is always here and ready to help 24/7. There might be a mix-up with how the streaming is set up. Please message us in the chat, and we'll sort it out together.