Tai B.
Terrible service. STAY AWAY
Their customer service is very unsupportive and their business model is very predatory. I got the service. It did not work for me and they claimed it wasn’t an issue in their end but on mine, okay fine I’ll just cancel I’ll take the one month payment as a loss. But they KEPT CHARGING ME. They refused to give me a refund and I can’t take my debit card off of their platform. I have had to resort to disputing the purchase in order to get my money back. I would never use this service again.
Response from RestreamAug 29, 2025
I’m really sorry to hear about your experience—it’s clear we didn’t make things as smooth as they should’ve been. You’re right that canceling should be easier and more transparent, and we know we have work to do here. To clarify, your subscription wasn’t canceled on our side, which is why the charges continued and why you couldn’t remove your card. That’s on us for not making the process clearer. Once you reached out, our billing team processed your refund within 7 hours, and the funds should be back in your account depending on your bank’s timeline. We’ll take your feedback to keep improving, especially around cancelation and payment settings. Thanks for giving Restream a try, and I truly wish your experience had been better. — Anya, Restream