Tara A.
Not Good!
Not Good! Very worsen service...........
America's choice for bar and restaurant supplies. Home of the always free shipping on orders over $100
Restaurant Supply Group (restaurantsupplygroup.com) has 184 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 6 reviews with 2 stars · Clear filters
Tara A.
Not Good! Very worsen service...........
Ted
The package arrived in a reasonable amount of time, however 1 bottle out of 12 was broken. Its contents left a sticky coating on many of the other bottles. Not sure if I will buy this again via E-Mail.
anna
I bought a lot of pumps thought they came with bottles. realized that they are not when products arrived. want to return buy not able to contact customer service for return the products. left so many messages and no reply.
Jason
The product sent expires within 3 months. I have ordered the same product from others that has an expiration that is over a year out.
Andrew
Ordered a replacement part based on a picture. Got a different part, made of different material. Sent an email with a question, and never got a response. Zero customer service. Terrible experience with one exception : fast shipping. But I'm not happy, especially since I could have gotten the same part they sent me for $4 elsewhere, with free shipping. Their lack of response really sealed the deal for me. Do yourself a favor and don't order from these people.
Response from Restaurant Supply GroupAug 17, 2016
Hi Andrew, We are very sorry for this bad experience. We get the product images from manufacturers, as well as all the info. We submitted your question to the manufacturer and still have not received response. We will go ahead and refund the full amount of the order. You can keep the product. Our company works very hard to please our customers but sometimes there are things out of our control, like this one and also when the shipping carrier damages the shipments. Our apologies again. Thanks, Joe Garcia
Emily H.
Two candles were delivered to the how broken in the box. Can you send a new package of the Euro-Venetian candles? We have been wanting these for a long time and to finally have ordered them and then to receive them broken is extremely sad. I'm hoping you can help.
Response from Restaurant Supply GroupMar 30, 2016
Hello Emily, We are sorry you received a broken product. Even when we ship glass products with protective packaging we are still at the mercy of shipping carriers. We would be more than happy to send you a new candle at no cost to you. Please just submit a picture of the broken candle to [email protected] and we will take care of it. Regards, Joe Garcia Customer Service Restaurant Supply Group