Michael M.
Bait and switch
Do not believe the part about free shipping. They will call you the next day after you purchase and tell you it’s an additional $50 to take it off the truck. Bait and switch
America's choice for bar and restaurant supplies. Home of the always free shipping on orders over $100
Restaurant Supply Group (restaurantsupplygroup.com) has 184 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 9 reviews with 1 star · Clear filters
Michael M.
Do not believe the part about free shipping. They will call you the next day after you purchase and tell you it’s an additional $50 to take it off the truck. Bait and switch
Stacey N.
Fraudulent run run run! We have submitted a ticket to the better business bureau as well. They don’t have a real phone line (we called it several times, left voicemails, it didn’t even ring just went to voicemail). You order items they claim are in stock and never ship them (we waited 8-10 days and they charge crazy shipping prices), and then if they do claim to send an order, they “refund” and cancel most your items (without adjusting down the shipping fee of course) so your paying some crazy price for a few bottles. Sigh a nightmare. We have worked with so many vendors and never had one be so shady and unprofessional and fraudulent. We know a lot of businesses that need their type of supplies and we were about to tell them all to use them. Because it “looks” like a good company. We have done 3 orders and all turned out shady or fraudulent or never sent or never properly refunded. But we have sent a mass email to all of the businesses we know warning of the fraud of this company. So sad to see how people run things and try to make a buck. I am sure you’ll see them write some weird response on here. But trust us they are fraudulent, typically bait and switch type of thing you’d see from a used car salesman!
Jansie
I ordered polyester tablecover and I got tissue table covers! Very poor quality not what I ordered at all!
Barbara
Shipment lost by fed ex nobody from this company will respond to my inquiries. I will stop payment on credit card payment.
GPS
Overpriced cheap piece of crap.
Pam
I never received my order or a return phone call or email response. I wouldn't recommend this company. Not sure it's even a real company
Response from Restaurant Supply GroupOct 20, 2017
Pam, we spoke on the phone and, as I mentioned to you we are shipping you a new order today, even though the one we already sent has not gotten back to our warehouse. As I also explained, you entered a totally wrong ship to address in the order, that's why the order got lost. We may not be a large corporation but we are a real company. You can check the Florida Department of Corporations for Dolphin Online Inc, or over 90 positive customer reviews on this board that prove it.
Rhonda
I did not receive what I had ordered. No one has attempted to response to my email nor rectify the situation. Very disappointing.
David
I do not like calling a place of business and always get voicemail. I had to leave more than one message. The response calling back was I felt a long time and in doing so received the item I could not use.
Response from Restaurant Supply GroupJun 8, 2017
David, we are not a big corporation and the couple of reps we have on the phone are almost all the time on the phone busy with a customer (as important as you). Calls go to VM and we call back. The first time we spoke with you, you requested to know a spec about the product. We placed a request with the manufacturer with the inquiry and had to wait for them to get back to us. During that time, you called us and ordered the product over the phone. You said you would not wait to know about the request and took a chance and ordered the product. After we shipped the product that day, you call and asked us not to ship it. We cannot stop and order that's out in the hands of the shipping carrier. We are making arrangements for you to send the product back and refund your money.