Restaurant.comReviews of restaurant.com

Response from Restaurant.comJul 2, 2025

Hi Nicole, Thank you so much for letting us know! That's exactly how we want all of our customers to feel.

Response from Restaurant.comJul 2, 2025

Hi Bill, Thank you so much for your kind words — and for being such a longtime supporter of Restaurant.com! We're especially glad to hear that you've continued to find value in your certificates over the years — even through the challenges of the pandemic. It's true: our dining deals never expire, and it's wonderful to see customers like you putting them to good use. Thanks again for taking the time to share your experience — we're lucky to have you in the Restaurant.com family!

Response from Restaurant.comJul 2, 2025

Hi Sandy, Thank you so much for your thoughtful review! We know things don’t always go perfectly—restaurants can come and go from our program—but we’re really glad our team was able to step in and help quickly when you needed it. We appreciate you being a part of the Restaurant.com family and hope you continue discovering great new places to dine and save!

Response from Restaurant.comJun 26, 2025

Hi Barbara, Thanks so much for your longtime support — we truly appreciate loyal customers like you, and we’re glad to hear you’ve had a great experience with your go-to spot in Aurora! We know that having more local restaurant options makes a big difference, and under new ownership, we’re working hard to grow and refresh our network. Like many in the hospitality space, we were hit hard by the disruptions caused by covid to the restaurant industry, but we’re making steady progress and are excited about the improvements underway. As an added option, you might want to check out our Dining Discount Pass which you can redeem using your points. The pass unlocks savings at over 100,000 national restaurants and establishments. It’s a great way to access even more deals beyond local restaurants. Thanks again for your feedback and for being a loyal customer for so many years!

Response from Restaurant.comJun 24, 2025

Thanks so much for the 5-star review and for sharing your honest feedback — we really appreciate it!!! To help clarify, our points-based system was actually designed to offer more flexibility for exactly this type of situation. Rather than being locked into specific certificate values, you now have the ability to redeem your points for any available dining deal that fits your balance — no need to call or combine anything manually. Each dollar of value you return is converted into points ($1 = 100 points), and your full points balance can be accessed from your account at any time. So in your example, if you have 5,000 points from different returns, you can absolutely use them all toward a single $50 dining deal. We hope that makes things a little easier — and we’re working on continued improvements to the experience. Thanks so much for your thoughtful review and for being part of the Restaurant.com family!

Response from Restaurant.comJun 22, 2025

That’s what it’s all about. Saving money and discovering new favorites always makes dining out more fun!

Response from Restaurant.comJun 24, 2025

Hi Joshua, Our team reached out to you - we'd love to help you with your situation. We’re sorry to hear about this frustration and want to clarify a few things. Restaurant.com dining deals are are high-value dining deals offered by our thousands of restaurant partners. You can use your points to redeem these dining deals, and most are structured to save you up to 50% off your meal. For example, a $25 dining deal typically requires a $50 minimum spend — so you’re still saving $25 when dining out. To find restaurants that currently have deals available, just use the “Show Deals Only” toggle when browsing our site. Only those restaurants with active deals will appear. As for restaurant participation — we have formal agreements with all restaurants listed on our site. If a location isn’t honoring its deal, we absolutely want to know. We’ve requested more information from you here on Trustpilot and would truly appreciate the chance to investigate and make things right. Thanks again for sharing your feedback — we’re committed to improving the experience for you and all of our customers.

Response from Restaurant.comJun 21, 2025

Great to hear you’ve been with us for years and enjoying the updates. The new format is all about making things smoother, and we’re working hard to bring more restaurants your way!