Restaurant.comReviews of restaurant.com

Response from Restaurant.comJun 22, 2026

Hi EM, We're sorry to hear about your experience - that is not the experience we want you or any diners to have. And thankfully, most diners have a great experience. Our team would be happy to speak with you about the restaurant difficulties you encountered to help sort it out. We aggressively remove inactive restaurants as soon as we hear about them and would love to understand more if you're willing to assist. Thanks so much for being a loyal Restaurant.com diner!

Response from Restaurant.comApr 21, 2026

Hi Jennifer - Thank you so much for being a loyal customer for so many years! It's great to hear that you've been enjoying the savings for the last 20 years! Here's to many more!

Response from Restaurant.comJun 22, 2026

Hi A Snider - If you can kindly let us know the name of the restaurant that said this, we would like to reach out to them to speak to them about their participation. Restaurant.com has thousands of participating restaurants nationwide and occasionally, a restaurant will decide to no longer accept without letting us know. We aggressively remove restaurants from our website as soon as we discover these one-off situations. We're sorry for the inconvenience - as restaurants agree to participate. If you're willing to report the restaurant, we'd like to get it off of our site so others won't run into the same issue. Thanks!

Response from Restaurant.comJun 22, 2026

Hi Peter, We're sincerely sorry to hear about your experience, however, Waffle House is not on our website. We see that you received your points credited back to your account so you can use them at any other participating restaurant on our site - and your points never expire.

Response from Restaurant.comMar 17, 2026

Hi Dionne, We’re sorry to hear about your experience - that’s understandably frustrating. Restaurant.com works with local restaurants that choose to participate, and occasionally a location may close or leave the program before listings are updated. Your unused certificates still hold their full value and can be exchanged anytime on our website. We also recommend checking with the restaurant ahead of time to confirm participation. If you’re looking for more variety, our Dining Discount Pass includes offers from over 100,000 restaurants and nationally recognized brands. If you need any assistance please don't hesitate to reach out to our customer service team!

Response from Restaurant.comMar 17, 2026

Hi Jean, We’re sorry to hear this has been your experience - that’s certainly not what we want for our customers. Our certificates are accepted at participating restaurants, and while availability can vary by location/zip code, many customers are able to successfully redeem them when checking participation ahead of time. Your points never expire and can be used anytime on our website or app, including splitting them into smaller denominations for more flexibility. If you’re looking for broader options, our Dining Discount Pass offers access to over 100,000 restaurants and nationally recognized brand. We’d really like the opportunity to help turn this around for you - please reach out to our support team so we can assist.

Response from Restaurant.comMar 17, 2026

Hi Lilian, Thanks for sharing this feedback and we’re very sorry to hear about your experience. Restaurants that choose to participate are expected to understand and honor their offers, so it’s disappointing to hear that this location spoke negatively about Restaurant.com and created a frustrating situation for you. We appreciate you bringing it to our attention. Unused certificates can be exchanged at any time, and if local dining options are limited in your zip code, the Dining Discount Pass is another option with access to more than 100,000 national offers. Just exchange your certificate and redeem for the Dining Discount Pass.

Response from Restaurant.comFeb 17, 2026

Hi Franklin, We're sorry to hear you had an issue redeeming your emoviecash code. You should have received two separate emails: one from Restaurant.com and one from eMovieCash. If you didn't receive them, please check your spam folder. If you still don't see them, please call our customer service and our team will ensure you receive them.