JM
Decent product / Services and returns is not great!
Product wasn't a fit for me. I need something a little more squishy. However overall it was nice pillow and did have a cooling effect. Where they really failed was the return process and the agent on the chat. I was treated like a criminal trying to steal from them. The RMA approval takes 72 hours. The RMA process also asks for a picture of the product in its original package. So when I asked about why they said they need to make sure the product is unstained. I tried to make my point again. "it asks for a picture of 'original package' and not the product itself. and they just doubled down about stains. You really can't help stupid I guess. The RMA URL was also something I had to ask for and not easily found on the website. I don't know if they sell in retail stores but I would avoid online ordering for this reason alone. I didn't get any emails about the RMA submitting and the website comes to an end without any real confirmation. So I guess I will see.
Response from RestJun 24, 2026
Hi there, We’re sorry to hear the pillow wasn’t the right fit for you. After checking with our team, we can confirm that your return label has already been sent to your email address. We also appreciate you raising your experience with our chat support. This is not how we want customers to feel when going through a return, and we’ll be reviewing this internally with the agent involved. For returns, we do require photos of both the product and the original packaging as part of the process. This requirement is outlined in our return policy and also included in the order confirmation email sent when the order was placed. We’re sorry again for the frustration here, and our team will continue to assist you directly with the return.