Anonymous buyer S.
After a promise of an extra 10% off…
After a promise of an extra 10% off once I give you my email, I receive the email but no instructions on how to get the 10%. So the extra step is going to your AI bot to ask about it, waiting for your CS team, to then get it. I give you email so you can market to me daily or weekly and I shouldn't have to take an extra step for the 10%. Your "add protection" button is bold and big. The "deny" protection is faded and small. I don't like your game where you hope I don't read and then getting charged an extra $8. While these are small acts by your organization, they suggest how you'll treat your customers and it's not good for your reputation.
Response from RestSep 7, 2026
We're sorry to hear the discount wasn't clear. Once you opt into our newsletter, the 10% offer comes through in that email along with our other special offers, so there's no need to reach out to anyone to claim it. Your feedback on how the order protection option is presented is noted and we'll pass it to the team. Thanks for taking the time to lay this out for us.

