RespShop.comWelcome to RespShop! Since 2009, we have been committed to providing our customers with the best selection of high-quality CPAP machines, CPAP masks, CPAP humidifiers, CPAP supplies and oxygen systems for home and clinical use. This includes portable a...
RespShop.com (respshop.com) has 250 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Angelique F.
Shop elsewhere for less and better shipping, customer service.
Response from RespShop.comOct 20, 2026
We’re sorry to hear that your experience didn’t meet your expectations. We’d appreciate the opportunity to better understand your concerns and explore how we may be able to help. Our team will reach out to you directly by email to learn more. The RespShop Team
customer
Hose cover way too small for my small hose size of resmed ten and not able to return it
Response from RespShop.comOct 20, 2026
We’re sorry to hear the hose cover didn’t fit as expected. Our Customer Service team is always available to help with product questions, sizing concerns, and return inquiries. Please feel free to call us at **1-866-936-3754**, Monday through Friday, 6 AM–4 PM Pacific Time, so we can better assist you. The RespShop Team
Brian K.
Still have not got my order
Response from RespShop.comOct 13, 2026
We’re sorry your order has taken longer than expected to arrive. According to the latest tracking update, your package is expected to be delivered today. Could you please check the tracking information in your shipping confirmation email for the latest updates? We appreciate your patience and apologize for the delay. The RespShop Team
Steve H.
Ordered the mini. Was asked to text photos of the hose on the home unit to verify my connector. Don't you know the hoses are different? Why wasn't I asked about the hose when I ordered the mini? If I didn't order a hose with the mini, why wasn't I given an option to order the adaptor with the mini? Now I have the mini but waiting for the adaptor! After I ordered the adaptor, I was asked if I wanted to add it to the mini order......
Response from RespShop.comOct 13, 2026
We’re sorry for the confusion and frustration with your AirMini setup. We understand that getting all the right components can be complicated, and our Customer Service team works to help ensure each customer has what they need for their specific setup. We’re continually working to make the available options clearer on our website. We apologize for the inconvenience and appreciate your patience. The RespShop Team
anonymous
Terrible return process for something that did not work. Terrible response from customer service.
Response from RespShop.comSep 9, 2026
We’re sorry to hear you were disappointed with the return process and your experience with our Customer Service team. We understand that the product did not meet your needs, but return options vary depending on the type of product and its condition. We appreciate your feedback and will continue working to make our policies and process as clear as possible. The RespShop Team
James C.
It was extremely annoying to get bombarded with advertising emails as soon as I placed my order. You didn't even give me time to receive my order before pestering me to order more.
Response from RespShop.comFeb 2, 2026
Thank you for sharing your feedback, and we’re sorry for the inconvenience this caused. We’ve reviewed your account and have updated your email preferences so you will no longer receive promotional emails, only essential order and account-related notifications going forward. We appreciate you bringing this to our attention and value your experience with us. If you feel this follow-up has been helpful, we’d welcome you to update your review. Thanks, The RespShop Team
RH
An incomplete description of all that was needed for an air mini CPAP. The website said all you needed was an adapter. Turns out you need a different tube and mask. I paid for overnight shipping twice to get the correct parts, and still didn't get what was needed for the machine. Very disappointed in having to pay extra and still not getting the machine to work properly before my trip.
Response from RespShop.comJan 13, 2026
Thank you for your feedback. We’re sorry for the inconvenience and understand how frustrating this experience must have been, especially before a trip. Our team will contact you directly to better understand the issue and see how we can help find a solution. Best Refards, The RespShop Team
David N.
I ordered the mask and soon realized that the address on the account where the mask was to be delivered was wrong as we recently moved. I immediately notified customer service by email to tell them that I had moved and they told me that there was nothing they could do as I was too later (5 minutes after the order). To date, I still do not have my mask as I have been trying to notify the new owners of our previous home. Just poor customer service and I will probably have to cancel the purchase on my credit card as I will never get the mask.
Response from RespShop.comOct 27, 2025
We’re sorry to hear about the delivery issue and the inconvenience this caused. We’ll review the situation internally and contact you via email to follow up directly. We appreciate the patience. The RespShop Team
