Merel van den D.
Phenomenal customer service!!
My pen broke the second day I used it, and it was a Christmas gift so I had little hope that I would get any support. I was SO wrong. I emailed support asking if they could help me fix it, and they first responded with a small list of information they needed to help me further, including a video of what was going wrong with the pen. Maybe like 15 minutes after I sent them the information I got an email saying a new pen was being shipped out to me for free AND including a compensation gift for the trouble it caused me! I’ve had some terrible experiences with customer service recently and Resparked reminded me that there are still companies out there that genuinely care about their customers!
Response from ResparkedMay 15, 2026
We're sorry your Customizer broke so soon, that's absolutely not the experience we want for any of our clients— but we're glad our team was able to turn it around for you quickly! 💛 This is exactly what we strive for every single day — making sure every single person who joins the Resparked family feels genuinely cared for and supported, no matter what!! 🌟 Thank you for giving us the chance to make it right .