Rachel S.
Prompt & Friendly
Customer service was prompt and friendly, even with processing a return. I was super impressed with them!
Response from ResparkedApr 16, 2025
Thanks for the kind words—we’ve got your back anytime 😊

Rediscover the Joy of Creating 🎨At Resparked, we believe that everyone has a creative spark waiting to be reignited—and that’s where The Customizer Engraving Pen shines. Designed to make crafting effortless and fun, this tool brings creative activities within reach for anyone.
Resparked (resparked.com) has 447 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Rachel S.
Customer service was prompt and friendly, even with processing a return. I was super impressed with them!
Response from ResparkedApr 16, 2025
Thanks for the kind words—we’ve got your back anytime 😊
wendy
Very helpfull with my issue, very quick response. They rectified my issue very promptly, thank you.
Response from ResparkedApr 14, 2025
Thank you for your lovely review! 😊 We’re so glad we could sort things out quickly for you. If you ever need a hand again, we’re always here to help. Thanks for trusting us! 🙌
Zoe Ann C.
The Culiau engraver does the work I require of it and is easy to handle. Their customer service is helpful and knowledgeable. I stripped my set screw and needed a new one. Christian was happy to get a replacement mailed to me.
Response from ResparkedApr 13, 2025
Dear Zoe, Thanks so much for your kind words 💛 We’re so glad to hear the engraver is working well for you and that it’s been easy to use — that’s exactly what we aim for! We’ll make sure Christian sees your shoutout too — he’ll be thrilled to know he could help out with the replacement. If you ever need anything else, you know where to find us 😊 Happy creating! The Resparked Team
Rebecca
I ordered and received a defective Customizer. Customer service was fast and efficient at addressing my original email and also at sending a replacement. Their customer service representatives were courteous and helpful. A+
Response from ResparkedApr 13, 2025
Thanks a ton for your message, Rebecca 🙌 We’re really sorry your first Customizer didn’t arrive in perfect shape, but so glad to hear our team could jump in quickly and get you a replacement! We’ll pass along your kind words to the crew — it means a lot. If there’s anything else you ever need, we’re just a message away 😊 The Resparked Team
Christy
Great experience dealing with this company.
Response from ResparkedApr 13, 2025
Thank you so much for your kind words, Christy! 🙌 We’re thrilled to hear you had a great experience with us. If you ever need anything, don’t hesitate to reach out! Happy crafting! - The Resparked team 😊
Paul
Blossom was Very polite and helpful. She made the instructions clear and easy to follow to resolve my issue.
Response from ResparkedApr 9, 2025
So glad to hear that, and we’ll be sure to pass your kind words on to Blossom! 🌸 She’ll be thrilled to know she made things clear and easy for you. Thanks for taking the time to share this—it means a lot! 🥹
ian U.
Purchased pen from an un authorized seller on Amazon the pen stopped working after five weeks, seller told me i had not bought pen from him and refused to refund. Talked to Resparked rep Taylor who said hey would sell me a pen directly . at a discount. Got Amazon to refund my purchase, and am now waiting for delivery from Resparked. With one year warranty!! Thanj you very much
Response from ResparkedApr 8, 2025
Thanks so much for sharing your experience—and we're really glad Taylor could help turn things around for you! 🙌 While we’re sorry you had to deal with that unauthorized seller, we’re happy Amazon stepped in and even happier you're now getting your pen straight from us (with that sweet one-year warranty 😉). Hope it brings lots of joy and creativity your way! 💫
Al R.
Well I bought one of your pens about three months ago ago and after using it for maybe a total of three hours not all at once the thing would not work. I got in touch with your team, after a few conversations with them I was told a replacement would be be sent to me. One person “ Blossom” was extremely helpful and very nice and professional. Thanks Resparked. You are one of a kind. 😉😉. Al Rodriguez
Response from ResparkedApr 8, 2025
Thank you for sharing your experience, Al 🙌 We're really sorry to hear about the trouble you had with the pen, but it’s great to know our team could help you out. Our agents commitment to great service is something we truly value, and we’re grateful for your kind words. Thanks for sticking with us—it’s customers like you who make what we do so rewarding.💫