Jeanine L.
From the time that I placed the order…
From the time that I placed the order until I received the product, I was kept informed on the status of the order. My order was delivered via the USPS and the package was ripped and empty. Upon letting them know, they immediately made it right even though it wasn’t their fault. They continued to keep me in the loop and promised my delivery before Christmas. They contacted me after receiving it to make sure everything was satisfactory. I built and managed call centers for a living. In addition I held customer service workshops. This company walks the talk and excels expectations.
Response from ResparkedDec 15, 2025
Thank you for taking the time to share this! What you described matters to us, and hearing it from someone who’s built and led service teams means even more. We’re truly sorry you had to go through that delivery issue, but we’re grateful you gave us the chance to fix it and stay close until everything was resolved. Your trust and your words don’t go unnoticed — thank you for that 💛