Rediscover the Joy of Creating 🎨At Resparked, we believe that everyone has a creative spark waiting to be reignited—and that’s where The Customizer Engraving Pen shines. Designed to make crafting effortless and fun, this tool brings creative activities within reach for anyone.
Resparked (resparked.com) has 447 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
resparked.com
Website
resparked.com
Category
Art & Handicraft
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I got a customizer as a bday gift and loved it until it just quit. I got all the info to them and they did send a replacement customizer. Saturday the new one quit again. I am kind of through with the customizer and will hopefully get a refund. That is my experience.
Response from ResparkedJun 17, 2025
We’re really sorry to hear this has been your experience—that’s definitely not the kind of birthday surprise we hoped for 💔
If you're leaning toward a refund, we completely understand and want to make the process as smooth as possible. Our team will be reaching out shortly to assist you directly 🙌
FG
Fern G.
I had already had problems with Culiau…
I had already had problems with Culiau before, when I purchased extra bits and they came in a grey plastic bag with a label in Chinese, exactly what you get when you buy something on Temu or AliExpress. Some of the bits also presented rust, which was not supposed to happen. Well, they apologized, sent me new bits and that was it, but I was already suspicious of the product's quality for obvious reasons. I was right. My first pen stopped working after a few uses. Unfortunately, the warranty period had already elapsed so I couldn't get a refund. They were nice enough to propose that I buy a new pen for a discounted price and I fell for it. My second pen arrived in January (2025). Today, 11th April 2025... my new pen also stopped working. The motor just died. I was using a diamond bit over wet glass, applying very delicate pressure. The battery was full, just like the other time. I can see why when they rebranded the Culiau pen to "Resparked", they removed the word "Professional" from the name of the product. Now it's just "Engraving Pen". I am beyond disappointed at the product, and I honestly don't understand all the positive reviews. Never again.
Response from ResparkedApr 13, 2025
Dear Fern,
We’re really sorry to hear about your experience — and we completely understand your frustration. Having issues with not just one, but two pens is definitely not what we aim for, and we appreciate you sharing all the details.
Even if some time has passed, we’d love to take a closer look and see how we can help now. When something doesn’t go right, we want to make it right — simple as that.
As for the positive comments you mentioned — we truly care about every person who chooses us, and our team puts a lot of heart into helping when things don’t go as planned. That’s where those reviews come from 💛
If you're open to it, our team is here for you. Just shoot us an email at [email protected] or give us a call at +1 (332) 239-5659, everyday from 9 AM to 6 PM EST. We’ve got a real human on the other end ready to jump in.
Thanks again for your feedback — it helps us grow 🙌
The Resparked Team
TB
Teya B.
Broke in less than 5 minutes
Broke in less than 5 minutes, worst spent money ever. Do not recommend.
Response from ResparkedMar 20, 2025
Dear Teya, we’re really sorry to hear about your experience 🙏
We couldn’t find any order or email associated with your name.
Please reach out to us at [email protected] with your order number so we can assist you further and make things right! 🙌
KM
Kathy M.
Used it 3 times died went to temu sorry…
Used it 3 times died went to temu sorry that sucks. Now trying to get my money back. Don't buy that.
Response from ResparkedJan 31, 2025
Hello Kathy!
We’re truly sorry to hear about your experience with the product. That’s definitely not what we want for our customers.
We’ve sent an information request to help us solve this issue as quickly as possible for you. You can also reach out to us directly at [email protected]
JE
Jenny
Suspected scam.
I never received this item, nor had a response from emails enquiring about its arrival. I also believe this is a scam.
Response from ResparkedJan 31, 2025
Hello Jenny,
We’re really sorry to hear that you haven't received your item and haven't had a response to your inquiries. We understand how frustrating this must be, and we want to assure you that we are a legitimate business.
We’ve been experiencing a high volume of requests, but we're working hard to get back to everyone. We’ve sent an information request to help us resolve this issue as quickly as possible for you.
KP
Kim P.
1 star is too much
1 star is too much. I payed extra to have a tracking number, got a mail that the package arrived with signature but in the same mail they write that it is possible that the package didn't arrive. As was the case. So money payed but no delivery and despite many attempts to contact the company they never wrote back. I get plenty of publicity to but other products from them though.
Response from ResparkedJan 31, 2025
We sincerely apologize for the frustration this caused. Our team has successfully addressed the issue, and we truly appreciate the opportunity to make things right.
We understand how disappointing it must have been to experience this, and we regret that it took longer than expected to resolve. If there’s anything else we can do to assist you, please feel free to reach out at [email protected]
Your satisfaction is important to us, and we’re here to help in any way we can.
CH
Cindy H.
Horrible business practices, Do Not Buy from them.
I bought an engraving pen on December 6th for Christmas as the company guaranteed if I ordered before December 12th, 2024. Did not recieve it until December 28th, 2024. There is no communication from company but automatic responses as to someone calling you back within 48 hours but of course they never call you. I will NEVER order anything from your company again, ever.
Response from ResparkedJan 31, 2025
Thank you for sharing your experience with us, and we’re truly sorry for the frustration this has caused. We understand how important it was to receive your engraving pen on time, especially with the holiday deadline. Unfortunately, due to a huge backlog during the holiday season, we missed the mark and didn’t meet your expectations.
Please know we’re reaching out via email to sort this out and make things right. Your feedback is incredibly important to us, and we’re committed to improving our communication and delivery process moving forward. We hope to regain your trust and provide the experience you deserved from the start.
Thank you again for your patience, and we look forward to resolving this.
AM
Audren M.
Scam
I ordered their engraving pen on December 3rd hoping it would arrive on time for Christmas. Shipping confirmation arrived on the 9th but by the time Yodel took over (20th!) it arrived in London, Ontario instead of London, United Kingdom! The address entered at the time of the order was correct. The next day the package was out for delivery and of course, nothing arrived. I have emailed Resparked repeatedly without success and Yodel is not able to provide me with a picture of the delivery.
Stay away from this brand! I’ll be lucky if I get a refund.
Response from ResparkedJan 31, 2025
Thank you for your feedback, and we’re sorry for the frustration this caused. Due to a huge backlog during the holiday season, we missed the mark on delivering your engraving pen on time.
We’re reaching out via email to resolve this and make things right. Your feedback is important to us, and we’re committed to improving. Thank you for your patience.
