ResparkedReviews of resparked.com

First engraver I got ended up having a faulty motor just by bad luck, but the customer service was next level- super fast to respond and very helpful and understanding. They sent me an upgraded pack with a new replacement pen pretty much right away, so now I’m back into it 🙌🏼 The quality of the engraving bits and everything that comes with it is real high quality and it’s easy as to get the hang of. I’d say the packs are worth it for the stencils and all the extras you get with it to get you started. Overall 10/10!

I loved that I got to work with an actual person. They were prompt, communicated clearly, and made sure the issue was resolved.

Amazing Customer Service! I would receive an email response within minutes each time I had a question. Impressive! Thank you!

I reached out to customer service because my customizer was not working properly. The next day, Taylor from the Resparked customer service team responded to my email. After a few email exchanges and a short video from me showing the issue, I received confirmation that I would be receiving a replacement in addition to a “thank-you for your patience” gift that is coming with the replacement. I was surprised by that considering how quickly the issue was addressed and handled. I didn’t feel as if they owed that to me but I am very grateful for it! Thank you RESPARKED!

Prompt & understanding response to my interactions with my requests no problems at all

Prompt response even though electronic. Clear instructions, no random searches for links.

I received my Resparked Customizer Engraver as a gift, about 2 months or so, and I'm doing so, completely managed to lose the hex set screw that comes with it while changing the bit. I asked if they could tell me what size set screw I needed, seeing as how I live next to a Lowes, and a Menards isn't far away. I honestly did not expect for the customer service department to tell me the size of the screw, as it is Intellectual Property (and as someone who respects IP, and truly, truly appreciates the art of customer service, I am not going to post the sizes that work.) So, I was shocked to receive not just one, but two separate customer service emails letting me know that I actually could get the parts needed from Lowe's or Menards, but that their website also sells replacement parts. The second AI, which was mentioned up front, was composed with the help of their AI "chat bot", and despite being in the age range that grew up developing AI, I value that one-on-one feeling you get when you speak to a rep who clearly knows their products. The AI response was warm, and had that overall feel that it was being watched over by an actual person, not just slapping together some vague replies, and sent. I actually applaud the use of AI when used as Resparked intended, which was to answer my question as quickly as possible, and as accurately as possible. This has been my only need for interaction this far, but I couldn't be happier that, not only is their product a solid Customizer Engraver; the company itself seems to be rooted in delivering the best possible experience, regardless of the reason for the interaction. I could not be more pleased with my product, the help, and the company, and will be a long time user of Resparked products for the rest of my life.

Jeg havde bestilt et “special edition” indgraverings kit til mig selv i julegave, men da jeg modtog den blev jeg skuffet da jeg modtog et andet kit end det jeg (troede) havde bestilt. Jeg kontaktede dem for der måtte være tale om en fejl - de skrev at det var den korrekte udgave, hvilket jo så er på egen kappe eftersom jeg havde taget fejl. Til min store overraskelse modtog jeg en mail d. 24 om at der var en ny ordre på vej - ikke noget jeg havde fået nogen information omkring. Men jeg har netop modtaget pakken, og har fået hele 4 indgraveringskits! Jeg er så glad, ikke mindst overrasket 😱 - antager det som en julegave og min gave tilbage er denne anmeldelse. Tak for at jeg nu kan være kreativ med både familie og venner - tusind tak Resparked! ❤️