Nicole
Fantastic customer service
I received my Respark engraving tool as a Christmas gift. One and a half projects and the pen stopped working. I sent an email, received a response in less than five minutes and was asked for a video. Another five minutes after the video was sent, a replacement was on the way with a little bonus. The kind of customer service that’s hard to find and so appreciated.
Response from ResparkedMar 9, 2026
Hi Nicole! We’re sorry for the inconvenience you experienced, and we truly appreciate your cooperation throughout the process. Thank you as well for taking the time to share your feedback. It’s reassuring to know that you’re enjoying the Customizer again. We hope you continue to have fun with your engraving projects! 🤩




