HOLIDAY INN HOTELReviews of resortvacationstogo.com

I booked 2 weeks in advance for a stay at the Holiday inn IHG, in Lincoln, then realised i had booked the wrong week so immediately asked for the booking to be moved to the 3rd or 4th week of the month. Both the hotel and booking.com said "No" because I had booked through booking.com and the hotel would not change the dates as it is company policy. So now I am going to drive a 400 mile round trip to stay in the hotel and then have to go back to Lincoln the following week to conclude my business trip..........BUT......NEVER again will I stay in a IHG hotel.........and also, next time I want to stay somewhere I will ring the hotel directly to compare prices as it seems to me that I am in the middle of some hostility between IHG and Booking.com because my room was £10 cheaper through booking.com.

I have been a loyal member of IHG for over 8 years, putting my staff up in numerous hotels around the country weekly, but Holiday Inn wolverhampton Race course has just ended that relationship, we reported a smashed tv which they have now without notice taken £500 from my account, cancelled our rooms with no refund, we even have photo evidence, the duty manager the night of the 2nd April knocked on our two rooms at 2am to change rooms!! the attitude of this hotel is appalling treating like some delinquent and spuriously charging a figure plucked from the sky for damage we have evidence to prove we didnt do. Their disgusting and i will be now never using IHG again

Hotel arena heeft twee balies. Stond al meer dan 20 miniten bij de verkeerde te wachten.mSlecht aangegeven. Kamer kan wel is prima. Bed zakt te veel door. De reden 1 ster: oplaadapparatuur telefoon 65 watt (kost € 60 euro) helaas vergeten. Bij thuiskomst contact met Holiday Inn: wilt u hem opsturen ik betaal de poort wel: niet onze policy ☹️. Waardeloos. Nog op aangeven van hun vis PostNL pakketje (pick up ?) aangemaakt, koste me ook weer € 4,25. Geen actie meer van het Hotel. Waardeloze service dus .

We stayed in the Holiday Inn in Bromsgrove just outside Birmingham. We got to the room and there was no electric so we couldn't have a shower make a cup of tea, watch TV, charge our phones, or the heater would not work. This was for the new year celebration and the hotel experience put a dampen on our stay. We pay for all these things within the price and all we got was several sorrys. We will NEVER use Holiday Inn again. Especially kooking at these reviews.

We went to a Xmas party night , last night,the food was served late , very slow service, and the food was lukewarm.we didn’t finish eating til approximately 9.30pm,then there was power cut,not just at the venue but surrounding areas,we said we wanted some sort of compensation,were told ,it was out of their hands as it was not just the holiday inn in darkness, we paid £55,surely we all should have some recompense.will not be going there again.i was very disappointed , as I’ve been looking forward to the night , the disco didn’t even start .The venue was Weston turville Aylesbury

As an Elite Member of IHG I recently booked to stay at Holiday Inn off M1 jn18 (Crick) - arrived to find they had no room for me - The person at Holiday Inn just shrugged their shoulders and said it is just what it is - they dispatched me to another hotel not in the IHG group - the other hotel had no food available & I was charged for the stay. When I finally got to my room in the other hotel it was around 10pm - I had an important mtg the next day - so not good preparation! I used the IHG app to post feedback & complaint - the person responding took all the details and promised to get a formal response within 48hrs. 6 days later there was no feedback so I contacted IHG again through the app- after having to provide all the details again even when I provided the reference they gave me 6 days earlier I was simply told to call the hotel to speak to a manager but had to wait on the guest line. So really abject failure by the hotel at Crick and by the ‘contact us’ part of the App - I suggest ‘to anyone’ do not stay at this hotel - tbh my experience at other IHG hotels has been much better it’s just this particular hotel (jn18 M1 Crick) which has appalling service - won’t be staying there again! Still awaiting their response through my requests on the app ‘contact us’ facility - so that doesn’t work either!

We had 1 hrs for lunch Friday 23rd August in Sunderland and ordered a simple Egg Mayo sandwich and Chips + Onion rings. After 50 mins the food had still not arrived. When asking the Operations manager he stated 2 trainee chefs were in the kitchen. We had not ordered a meal, simple snacks for speed. Far from speed we were then told that a "chef" was making the batter for the onion rings and would be a further 10 mins. We needed to get back to the Magistrates Court for the afternoon. They proceeded to struggle to give a refund on Mastercard at this point we left extremely annoyed and disappointed. Very poor, we could have walked for 5 mins and been served within 10 mins of placing the order. Holiday Inn was absolutely pathetic and as it's not cheap at all we vowed to never go again. Extremely disappointed and terrible service

The bar staff are totally untrained asked for a non alcoholic gin and tonic and a Gordon's gin and tonic asked the bar man which was which he didn't know I find this un acceptable as my wife is getting over cancer so can't drink and they hadn't got any gin glasses also ran out of non alcoholic lager the barman was only interested in serving young women had no idea of who was next to be served total lack of training very disappointing