Michael M.
Resort Realty Nags Head NC
My wife and I rented a vacation house from Resort Realty in Nags Head, NC and upon entering the porch smelt urine and a lot of mosquitos on screened enclosure because of rusted broken spring to hold door closed. I had to drive all the way back down to Lowes with the crowded red light to red light traffic 5 miles with all the people driving in on Saturday to check in. I had to buy disenfectant to put on a garden hose to spray the outdoor shower where people from the beach had been using it as a toilet because it was so close to the beach. Also fogger to apply on the screened in back porch to rid the misquitoes before we could even unpack. Refrigerator wasn't working upon starting to put away groceries just purchased so I had to buy a cooler with ice to keep our perishables cold. I called them and they dispatched a technician the next day which had no parts and the only resolution was to give me a loaner refrigerator which was brought while I was at the beach and to my amazement I had two refrigerators sitting in my kitchen for 3 days. The door locks on the back entry were unlockable because the wood was so rotted out that there was a great big hole for dead bolt to go into to. After returning back from beach on the third day the rotten steps broke while my wife was walking down which made her fall onto both of her knees. She had swelling and pain walking on them the rest of our trip but nothing bad enough to risk getting covid-19 going to emergency room. The back porch had peeling paint around windows and thats where underneath the outdoor shower was where the smell of urine rose up from. When we finally visited their office after no one returned our calls for two days we asked for Scott and talked it over with him. He sent pictures I sent to him to owner and the owner had the nerve to tell us he would refund 100 dollars of our trip and my wife's knees didn't look that bad back so I filed a BBB complaint. We are waiting on that to bring new light to this. I will update this upon their compensation and I am a fair person.