Resolution ProcessingReviews of resolutionprocessing.com

Response from Resolution ProcessingJan 12, 2026

Thank you for bringing this to our attention. At this time, we are unable to locate any account in our system under the name provided in this review. In order to protect client privacy and ensure we can properly assist you, we ask that you contact us directly so we can verify your file and review what occurred. Please email us at [email protected] with your full name, the phone number used at enrollment, and any reference or account information you may have. Once received, our team will promptly investigate your concern, including any payment-timing or holiday closure issues, and work toward a resolution. We take service concerns seriously and are committed to addressing any legitimate matter as quickly and fairly as possible.

Response from Resolution ProcessingJan 12, 2026

This notice is provided in response to the repeated publication of materially inaccurate and misleading statements concerning the firm’s services across multiple public platforms. The firm has fully performed the contractual services outlined in your agreement, issued a courtesy refund, and offered to provide complete documentation of all actions taken on your behalf. Notwithstanding this, substantially identical allegations continue to be published in a manner that misrepresents the record and the status of the matter. Nothing in this notice is intended to limit or restrict your right to provide truthful, good-faith opinions; however, factual assertions that contradict documented records and remediation already provided are not protected. The firm respectfully requests that you cease further publication of inaccurate or misleading statements regarding this matter and that any future communications be directed in writing so the record may remain complete, verifiable, and accurate. The firm has preserved all relevant records, call logs, correspondence, and transaction data relating to this matter.

Response from Resolution ProcessingOct 21, 2025

We sincerely regret the customer’s experience and appreciate the opportunity to address these concerns directly. Our firm operates in strict compliance with all applicable federal and state consumer-protection statutes and disclosure requirements. At no time are clients required to remit any “up-front” payments before receiving a comprehensive written explanation of our process, fee structure, and expected outcomes. All payment authorizations are executed only after the client has reviewed and signed a detailed agreement containing all mandatory disclosures. To clarify, our representatives are trained and monitored to collect only the limited identifying information necessary for lawful verification—such as name, date of birth, and the last four digits of the Social Security Number—solely for compliance and identity-confirmation purposes. This information is never used, stored, or shared for any unauthorized purpose. Complete details of the program, including scope of services, timelines, and dedicated support channels, are always provided before any enrollment or draft authorization. The Company categorically denies any involvement in altering, suppressing, compensating for, or otherwise manipulating consumer reviews. We maintain a zero-tolerance policy toward undisclosed incentives, reputation-management schemes, or any conduct that could misrepresent authentic consumer feedback or compromise the integrity of independent review platforms. All reviews remain subject to the platform’s own terms of use, and we cooperate fully with any regulatory or platform-initiated investigation. If the reviewer possesses credible evidence indicating improper conduct by the Company or any representative—including, but not limited to, communications, screenshots, or transactional records—we request that such documentation be forwarded immediately to [insert compliance email] for formal review. Verified reports are investigated promptly, and corrective action is taken as warranted. Finally, the Company reserves all rights available under contract, statute, and equity to pursue remedies against individuals or entities who engage in defamatory, fraudulent, or otherwise unlawful acts intended to mislead the public or damage our reputation.

Response from Resolution ProcessingOct 16, 2025

Donna, We appreciate the opportunity to clarify this matter. Upon a full review of your account and communications, we confirm that your refund in the amount of $205.00 was issued via ACH in accordance with the terms and conditions of your client agreement. The variance from the expected $305.00 is attributed to the $100.00 early cancellation fee, which is clearly disclosed and acknowledged during the enrollment process. All program terms, including refund policies and cancellation provisions, were thoroughly reviewed with you at the time of enrollment and verified through your signed documentation. We take accuracy and transparency seriously, and there is no record of any misinformation or misrepresentation regarding your refund status. We regret any misunderstanding and assure you that all actions taken were consistent with the agreement you entered into. If you would like a copy of your refund confirmation or executed client agreement for your records, our office will gladly provide it upon request.