HomebodyReviews of residentinsure.com

If you enjoy being gaslit over $60 in fake fees, Homebody’s email support team is for you. I was charged multiple noncompliance fees despite having active, valid renters insurance uploaded on time, with the correct address — including the required PO Box. Instead of resolving the issue, email support bounced me around with shifting excuses, vague responses, and zero accountability. They repeatedly ignored what I already provided, wasted my time, and dragged things out over something they could’ve fixed in minutes. The only reason this didn’t escalate further is because I finally got on the phone with a rep who immediately understood the issue and fixed it. They were helpful, competent, and professional — everything the email support team wasn’t. Homebody needs to seriously rethink how they handle these situations, because right now it feels predatory. One good rep shouldn’t be the only thing standing between customers and unnecessary charges.

The insurance policy I was forced to get for an apartment was to protect the owner and there for should of been paid by the owner. When renting the apartment they lead you to believe they are to protect the renter and require you to get homebody.com insurance policy. My home was destroyed Oct 2024 by hurricane Helene and Milton. I've asked several times for them to cancel the policy and they say they will and then charge you again. It's May 2025 they owe me a reimbursement and to go honor my request to stop chewing the account. I will have to have the bank so this for me and I worry they will try to continue billing me so I have started making request by email.

Switched to allstate for my car insurance and they bundled renters insurance into my new policy for a cheaper rate. Called homebody to cancel and they refuse to refund my policy for the remaining time effectively making me carry double insurance on my rental. Garbage company dont bother

This company knows how to protect their losses by not covering anything of value that will actually get stolen. They wouldn’t even cover an e-bike. Blows my mind. Why am I even paying for insurance? They know that no fires or natural disasters are gonna happen in a downtown area. So what am I actually paying for? Just another piece of shit insurance scam like all the others.

The apartment complex I live in contracts with Homebody to do insurance verification. They send notices and bills that look like phishing emails (so end up in spam folders) and then charge penalties when there's no response. Additionally, they claim to be integrated into the portal we use (where all important messages are sent); however, none of the messages they send are present there. Based upon their responses to follow up messages, I believe they do this intentionally to generate more income.