HomebodyReviews of residentinsure.com

This is got to be the least compromising and accommodating, money hungry, shady insurance company. Don't rely on them to help you out with anything, even for a simple prorated extension of the insurance. Absolutely garbage customer care.

I had a very poor customer service experience with Homebody Insurance Agency, specifically with representative Connor Martellaro. My issue involved repeated billing discrepancies and a lack of clear, consistent explanation regarding how charges were calculated compared to the terms presented at enrollment. I repeatedly requested a written breakdown of the billing cycle and how it aligned with the stated policy terms, but instead received general references to terms and conditions and links without a direct explanation addressing my specific dates and charges. Throughout the interaction, my requests for escalation were not initially acknowledged, and I was redirected to phone support despite clearly requesting written communication only for documentation purposes. This made it difficult to properly resolve or verify the billing issue in writing. Due to the lack of clear resolution and inconsistent explanations regarding billing timing and policy application, I have escalated this matter to the Virginia Bureau of Insurance for review of billing practices and disclosure concerns. I am sharing this experience so other customers are aware of the importance of carefully reviewing billing terms and ensuring clear written confirmation of how charges will be applied.

Ordered a couch 10+ weeks ago and have received absolutely nothing—no shipment, no updates, no communication. Calls go unanswered, emails ignored. Now I’m having to fight to get my money back through Affirm. Completely unacceptable. Avoid this company.

Terrible service. On the phone for too long waiting for no one to pick up. My lease ended in Oct 2025 and I am still being charged $15 a month. I want a refund and my money back as no one picks up the phone as I am trying to cancel it. If this keeps going on I am going to call the police as I have now paid an extra $60 on top of the scam of insurance that is overrated anyways. This company just uses you to put money in their own pockets. Do not use this company. They do not care about you and just want to steal from you. Like I have waiting over 15 minutes on hold. No one followed back up with me. I want my refund, thinking about suing too. Wouldn't be surprised if they aren't answering the phone because they are too busy getting arrested for money laundering or some other fishy bullshit they are up to. What a joke. SCAM!!!!

They are the worst. I had to have my insurance verified through them for my apartment rental, where they control which insurance you get. They make it so difficult to get any other insurance. they don't answer phone calls or emails. They keep rejecting insurance so to push you to buy their own insurance.

scammy experience, overcharged, no customer help, no refund

No outstanding great experiences, they charged me after I canceled. And when I called to cancel again… they were very short and rude. Cheap price when insurance is required. But nothing special about them

Horrible customer service, and horrible service from supervisor!